FAQs
What is the pay rate for the Customer Service Team Member position?
The pay rate for the Customer Service Team Member position is £25,514.47 per annum.
What are the working hours for this role?
The working hours for this role are Monday to Friday from 08:30 to 17:00.
Is this a permanent position?
Yes, this is a permanent, full-time position.
Where is the job located?
The job is located at Suntory, Gloucester, GL3 4AQ.
What kind of experience do I need for this role?
Previous customer service experience is required, along with strong knowledge of Microsoft 365 packages.
Are there opportunities for training or development in this role?
While the job description does not specify, DHL is known for investing in talent and development, so there may be opportunities available.
What benefits are offered to employees?
Employees are entitled to a range of benefits including a free confidential 24/7 GP service, hundreds of discounts, affordable loans, an enhanced pension scheme, and a 24/7 employee support service for you and your family.
Is there any support for diversity and inclusion at DHL?
Yes, DHL is committed to diversity and inclusion, ensuring that all resourcing activities are fair, transparent, and consistent across the UK.
What are the primary responsibilities of this role?
The primary responsibilities include supporting the operation and customers with queries, generating regular reports day to day, and maintaining excellent health and safety practices.
Can I apply if I don’t meet all the stated requirements?
Yes, you are encouraged to apply even if you don’t tick every box, as DHL values talent and potential in all applicants.