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Customer Service Training Specialist III - US Remote

Applications are closed

  • Job
    Full-time
    Mid Level
  • Consulting
    Education & Teaching
  • Cambridge

Requirements

  • Possesses a detailed understanding of training & certification process elements with the ability to convey importance to a diverse audience who may have cultural differences.
  • Infectious positive attitude with ability to overcome objections that inhibit goal completion.
  • Solid presentation and communication skills that influence a positive outcome.
  • Strong interpersonal skills and a collaborative style of working to reach common goals and objectives
  • Analytical and data driven approach to problem solving & solutions development
  • Familiarity with eLearning development using current adult learning principles and softwares such as Articulate, Camtasia, Captivate, etc.
  • Bachelor's degree from an accredited institution preferred. High school diploma/equivalent required.
  • 3+ years of work experience in technical training and training content development
  • Experience with molecular spectrometry is preferred.

Responsibilities

  • Provide input for developing, documenting, implementing and communicating global training process standardization.
  • Identify, evaluate and support growth opportunities within Instrument and Enterprise Services to increase efficiencies and streamline the technical training process.
  • Generate training metrics, interpret performance and drive compliance within training program.
  • Lead and maintain process reviews with service and factory partners to gain buy in, approval and support of key process implementation.
  • Identify, establish and leverage synergistic business relationships that improve training and the customer experience.
  • Build effective live and distance learning in conjunction with global factory partners and other training groups.
  • Stay current on new technologies/industry trends and apply them into training strategy.
  • Other miscellaneous duties as assigned.

FAQs

Is this position fully remote?

Yes, this position is remote in the U.S.

What is the work schedule for this role?

The standard work schedule is Monday to Friday.

What qualifications are required for this position?

A high school diploma or equivalent is required, with a preferred Bachelor's degree from an accredited institution. Additionally, a minimum of 3 years of work experience in technical training and training content development is necessary.

Is experience with molecular spectrometry required?

Experience with molecular spectrometry is preferred but not explicitly required.

Are there opportunities for professional development in this role?

Yes, the role supports achieving professional goals in an inclusive environment with opportunities for growth.

What type of training methods will I be using in this position?

You will be developing both live and distance learning in collaboration with global factory partners and other training groups.

What benefits are offered to employees in this role?

Benefits include medical and dental plans, paid time off, employee assistance programs, retirement savings plans, and an Employee Stock Purchase Plan, among others.

How is employee performance evaluated?

Performance metrics will be generated and interpreted to drive compliance within the training program, which may influence evaluations.

What software skills are preferred for this position?

Familiarity with eLearning development using adult learning principles and software such as Articulate, Camtasia, and Captivate is preferred.

Is there a bonus structure associated with this role?

Yes, this position may be eligible for a variable annual bonus based on company, team, and/or individual performance results.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.