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Customer Services Advisor

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Halfords

Jul 9, 2024

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • Chichester

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • Love all things motoring and cycling? Great with customers?
  • Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

FAQs

What is the main focus of the Customer Services Advisor role?

The main focus of the Customer Services Advisor role is to provide exceptional customer service while working on customers’ vehicles and bikes. This includes delivering a wide range of fitting services such as car parts fitting, technology fitting, cycle building, and cycle servicing.

Do I need prior experience to apply for this role?

While having experience in fitting car parts and cycle repair, either professionally or as a hobby, is preferred, it is not mandatory. The company offers training to help you develop the necessary skills for the role.

What type of training will I receive?

The company invests heavily in training to give colleagues the skills they need to develop their careers. Specific training will cover practical problem-solving skills and techniques to efficiently deliver fitting services.

What are the working hours for this position?

The role requires availability to work on a rota basis, which will include weekends.

What kind of rewards and benefits can I expect in this role?

The role offers a wide range of rewards and benefits, including employee discounts (25% off most products and up to 50% off garage bills), life assurance, a health cash plan, uniform, and several financial wellbeing initiatives, among others.

Is customer service experience necessary?

Yes, experience in delivering great customer service, ideally in a retail sales environment, is essential for success in this role.

Are there opportunities for career development?

Yes, there are opportunities for career development within the company, with support available for various career paths, whether in retail or elsewhere in the organization.

What personal qualities are important for success in this role?

A proactive approach to helping customers, strong problem-solving skills, and the ability to understand and meet customer needs are important qualities for success in this role.

Will I need to perform any physical tasks in this role?

Yes, you will be working on customers' vehicles and bikes, which may involve various physical tasks related to fitting and servicing.

Can you provide examples of additional perks offered to employees?

Additional perks include the Fantastic Trade Price Bike Scheme, discounts on groceries and other services, access to a financial planning app, and a Cycle2Work scheme, among others.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.