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Customer Services and Sales Manager

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IWG plc

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Winchester

AI generated summary

  • You should have experience leading a customer-focused team, possess strong sales skills, and demonstrate passion, drive, resilience, and ownership to ensure world-class service and workspace quality.
  • You will manage daily operations, solve challenges, give tours to prospects, upsell to current customers, and ensure exceptional service to foster brand ambassadors.

Requirements

  • Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team.
  • You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus.
  • Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
  • Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
  • Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
  • Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
  • Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
  • And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

Responsibilities

  • Being responsible for managing anything and everything on site.
  • Rising to every challenge and solving problems.
  • Giving tours to prospective customers.
  • Upselling to existing customers.
  • Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

FAQs

What is the total compensation for the Customer Services and Sales Manager position?

The total compensation, including bonus, commission, and benefits, is up to £40,000.

What kind of experience is required for this role?

Ideally, candidates should have experience delivering against targets while leading a small team, preferably in a flexible workspace, retail, or customer-focused environment.

What are the main responsibilities of the Customer Services and Sales Manager?

Responsibilities include managing site performance, solving problems, giving tours to prospective customers, upselling to existing customers, and providing excellent customer service.

Are there promotion opportunities within the company?

Yes, there are fantastic promotion prospects available for motivated individuals within the organisation.

What kind of training will I receive?

The company offers great induction training along with excellent ongoing learning and development opportunities.

What qualities are important for success in this role?

Important qualities include passion for customer service, drive for success, resilience in overcoming obstacles, and a sense of ownership in maintaining service quality.

Does the company offer incentives?

Yes, there are generous, achievable quarterly commission incentives as part of the compensation package.

What is IWG's commitment to sustainability?

IWG is committed to reducing commuting-related carbon emissions and achieving carbon neutrality, which they accomplished in 2023.

How many locations does IWG have globally?

IWG has 3,400 tech-enabled, sustainable centres across the world, with plans to grow to over 30,000 centres in the next decade.

How does IWG support employee well-being?

IWG provides a comprehensive range of flexible and personalized workplace benefits that support mental, physical, and financial well-being.

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IWG plc

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.