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Customer Services Assistant - Guest Services

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Mitie

Aug 30, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level

Requirements

  • - Educated to GCSE level or above.
  • - Knowledge and ability to use IT systems including MS office.
  • - Ability to influence and liaise with others.
  • - Disciplined and professional attitude
  • - Ability to work within established procedures and contribute positively to any improvements.
  • - Ability to listen and demonstrate creative thinking skills.
  • - Understanding of the Health and Safety at Work Act
  • - Ability to multi-task, work well under pressure and use own initiative.
  • - Team player
  • - Strong written and verbal communication and ability to flex style to meet needs to different business units.
  • - Ability to work autonomously and make own decisions.
  • - Flexible and adaptable approach to workload
  • - Building relationships
  • - Working closely with the rest of the operational team in the business and across the wider Mitie community
  • - Working closely with other support services when required

Responsibilities

  • To champion customer care and service to all visitors to Festival Place ensuring that the Customer Lounge is the focal point for all customer and retailer requirements. Supporting the Car Park team with customer related issues, such as help with payment machine daily checks and issue resolving.
  • Champion customer service by providing high quality information and assistance, including town centre information as required.
  • Assist in the day-to-day operation of the Customer Lounge and Car Park, ensuring that excellent standards of customer service and care are given at all times.
  • Ensure appearance and actions are professional whilst carrying out daily tasks and requirements.
  • Ensure the Customer Lounge opens and closes at agreed times.
  • Manage customer comments and questions professionally, escalating to the Duty Manager as required.
  • Highlight any common issues being experienced by customers.
  • Create any temporary signage promptly and in line with the brand requirements.
  • Ensure cash handling and employee safety procedures are adhered to.
  • Take a leading role in reuniting lost children with their guardians.
  • Take telephone calls and messages for the Management Team and distribute efficiently.
  • Issue Star Cards and Gift Cards.
  • Ensure leaflets, brochures and posters are up to date and stock is available for customers at all times.
  • Carry out group tours of Festival Place as required.
  • Assist the Business Performance Manager with Retailer communication.
  • Assist the Marketing and Duty Teams with special events and promotions as required.
  • Highlight any health and safety issues to the Duty Manager and to those who may be in breach of requirements.
  • Attend to any incidents that occur under the direction and management of the Duty Manager and Duty Controller as required.
  • Ensure all operational policies and procedures are efficiently carried out and compliant.

FAQs

What is the contract type for the Customer Services Assistant position?

The contract type for the Customer Services Assistant position is permanent and part-time.

How many hours per week will I be working?

You will be working 20 hours per week.

What is the pay rate for this role?

The pay rate for this role is £12.00 per hour.

Where is the job location?

The job location is Festival Place, 1st Floor, Paddington House, Basingstoke, Hampshire, England, RG21 7LJ.

What are the primary responsibilities of the Customer Services Assistant?

The primary responsibilities include providing high-quality customer service, managing the Customer Lounge and Car Park, handling customer comments, ensuring operational policies and procedures are followed, and assisting with special events and promotions.

Is previous experience required for this position?

While the job description does not specify, it is recommended to have a professional attitude and the ability to work within established procedures.

What skills are essential for this role?

Essential skills include strong communication abilities, IT proficiency (including MS Office), a disciplined and professional attitude, and the ability to work under pressure and multitask.

Will I be working as part of a team?

Yes, this role requires collaboration and will involve working closely with the operational team and other support services.

What should I do if I encounter health and safety issues?

You should highlight any health and safety issues to the Duty Manager and report any breaches of requirements.

Are there opportunities for growth and development in this role?

Yes, this role offers opportunities to contribute positively to improvements and work closely with other teams in the business.

Do I need to have a specific educational background?

It is preferred to be educated to GCSE level or above for this role.

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Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.