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Customer Solutions Manager

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Amazon

Jul 12, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Business, Operations & Strategy
  • Munich

Requirements

  • A degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field OR equivalent training, certifications, and/or experience (0-2 years).
  • Experience in one or more technology domains, including but not limited to: Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)
  • PREFERRED QUALIFICATIONS:
  • Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences
  • Experience implementing a cloud-based technology solution in a school project or while working for a company
  • Experience with one or more of the following domains: Analytics, Security, Storage, DevOps, Application Development, or Machine Learning, Awareness of AWS or cloud computing,
  • Demonstrated ability to quickly learn and apply new technologies
  • Experience in program and project management fundamentals

Responsibilities

  • As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) graduate you will work with a team of CSMs responsible for helping guide AWS customers along their multi-year journey to the cloud. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey. In this highly visible, role you will incorporate program management, customer cloud journey acceleration, and customer value realization to ensure AWS teams work together effectively and efficiently to deliver outcomes for the customer.

FAQs

What is the role of a Customer Solutions Manager at AWS?

The Customer Solutions Manager (CSM) at AWS is responsible for guiding customers through their multi-year journey to the cloud, focusing on operational, educational, and governance aspects. This role incorporates program management, customer cloud journey acceleration, and value realization to ensure effective collaboration among AWS teams to deliver successful outcomes for customers.

Who is eligible to apply for the Customer Solutions Manager position?

AWS is seeking recent graduates, early career professionals, and advanced career professionals with limited technical experience to apply for the Customer Solutions Manager position. They encourage candidates with diverse experiences to apply, regardless of whether they meet all the qualifications listed.

What qualifications are required for this position?

Candidates should have a degree in Computer Science, Engineering, Mathematics, Technology, or a related science/technical field, or they should possess equivalent training, certifications, and/or experience (0-2 years). Additionally, candidates should have experience in one or more technology domains, such as networking fundamentals and databases.

What are some preferred qualifications for this role?

Preferred qualifications include excellent communication skills, experience implementing cloud-based technology solutions, familiarity with domains like analytics, security, storage, DevOps, application development, or machine learning, an awareness of AWS or cloud computing, the ability to quickly learn and apply new technologies, and experience in program and project management fundamentals.

Is remote work an option for this position?

Yes, this position offers a virtual role, allowing for flexible work environments. Employees can work remotely while still significantly impacting how solutions are built for customers.

What kind of support does AWS provide for employee growth and mentorship?

AWS offers a range of resources for knowledge-sharing, mentorship, and career advancement. This includes opportunities for employees to grow into well-rounded professionals through various initiatives and supportive programs.

How does AWS promote work-life balance?

AWS values work-life harmony and strives to provide flexibility in its working culture. The company believes that achieving success at work should not come at the expense of personal sacrifices, hence they support a healthy balance between work and home life.

What opportunities does AWS provide for early career talent?

AWS encourages students and recent graduates to apply for career opportunities, ensuring their voices are heard and amplified within the teams. They offer a range of early career chances across the globe, admitting candidates from various educational backgrounds.

What is the overall mission of AWS?

AWS aims to be the world's most comprehensive and broadly adopted cloud platform, focusing on continuous innovation and providing a robust suite of products and services that power businesses, from startups to Global 500 companies.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.