FAQs
What is the primary responsibility of the Customer Success Coordinator I?
The primary responsibility of the Customer Success Coordinator I is to support exhibitors after the sales process, ensuring they have the best experience at events through effective engagement and assistance with their needs.
What qualifications are required for this position?
A bachelor's degree and at least 1 year of relevant experience are required, along with experience dealing with various stakeholders on a global scale.
Is experience with Salesforce necessary for this role?
Yes, basic skills in using and navigating Salesforce are required to effectively manage activities associated with exhibitor outreach.
What types of skills are important for this role?
Important skills include excellent written and spoken communication, account management, stakeholder management, and basic proficiency in Microsoft Office applications.
Will I be expected to assist with digital product awareness?
Yes, part of your responsibilities will include identifying opportunities to offer value-added services and digital products to exhibitors.
What type of customer interaction is involved in this job?
The role involves both outbound voice interactions and non-voice setups, focusing on customer onboarding and education.
How does this position interact with other departments within the company?
The Customer Success Coordinator I collaborates with various internal RX departments, including Sales, Marketing, and Operations, to enhance the exhibitor experience.
Is there a focus on exhibitor satisfaction in this role?
Yes, increasing exhibitor satisfaction and loyalty is a key accountability of the Customer Success Coordinator I, particularly by ensuring timely onboarding and support.
Will I have access to exhibitor registration systems?
Yes, the role includes administrative access to address registration concerns related to exhibitor badge registration systems.
Does the company have a diversity and equal opportunity policy?
Yes, LexisNexis, a division of RELX, is an equal opportunity employer and is committed to a fair and accessible hiring process regardless of various protected characteristics.