FAQs
What is the primary focus of the Customer Success Director role at Genesys?
The primary focus of the Customer Success Director role is to establish and maintain life-long relationships with enterprise customers by advising and equipping them to achieve their customer experience (CX) vision.
How many years of experience are required for the Customer Success Director position?
The position requires at least 5 years of experience in a technology-related field, including consulting and enterprise account management.
What type of degree is preferred for this role?
A Bachelor’s degree in a technology- or business-related field is preferred for this role.
Is experience with specific technology platforms required?
While not required, preferred experience includes knowledge of CCaaS technology and familiarity with the Genesys platform is a plus.
What responsibilities does the Customer Success Director have regarding customer engagement?
The Customer Success Director is responsible for managing a portfolio of enterprise customers, developing Customer Success Plans, leading Executive Business Reviews, and ensuring alignment with customers' business value drivers, success criteria, and KPIs.
What does the compensation range look like for this position?
The anticipated base compensation range for this role is between $120,400.00 and $223,600.00, depending on experience, qualifications, skills, and location.
Are there opportunities for career growth?
Yes, Genesys offers development and career growth opportunities as part of their commitment to employee success.
What is the expected travel requirement for this position?
The expected travel requirement for this position is less than 30%.
How does Genesys approach inclusion in the workplace?
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace, evaluating candidates based on their skills, experience, and potential regardless of background.
What types of benefits does Genesys offer to its employees?
Genesys offers a variety of benefits including medical, dental, and vision insurance, telehealth coverage, flexible work schedules, development opportunities, open time off, and a 401(k) matching program, among others.