FAQs
What is the main responsibility of a Customer Success Management Senior Specialist at Amadeus?
The main responsibility is to manage medium/large customers, helping them maximize the value from Amadeus solutions for higher return on their investment and business impact.
What qualifications are required for this position?
A university degree in Computer Science or a related field, or equivalent work experience, along with experience in Customer Success and fluency in both written and spoken French and English.
Is experience in the travel industry mandatory for this role?
Yes, experience in the travel industry is mandatory.
What types of skills are important for a successful candidate?
Strong communication and collaboration skills, the ability to work autonomously and as part of a team, and proficiency in developing and maintaining customer relationships are important.
What does the onboarding process look like for new customers?
The Customer Success Manager participates in internal handover meetings, collaborates on goal-setting, develops a success plan, and shares progress updates during the implementation journey.
How does Amadeus ensure employee well-being?
Amadeus fosters a caring environment, supporting both career and personal life, offering attractive rewards, and promoting a flexible working model.
Will I be leading any meetings in this role?
Yes, you will facilitate the final “go-live” meeting with key administrators and decision-makers post-implementation, as well as lead monthly, mid-year, and annual business reviews.
Is Amadeus committed to diversity and inclusion?
Yes, Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, fostering a culture of belonging and fair treatment for all employees.
What can I expect in terms of career development at Amadeus?
Amadeus provides great opportunities to learn through on-the-job training, formal learning activities, and day-to-day interactions with colleagues to help you grow in your career.
Where can I find information about the company's values?
Amadeus values trust and reliability, diversity and inclusion, and has a critical mission to power the future of travel, shaping long-lasting relationships with customers, partners, and employees.