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Customer Success Manager

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Juro

Yesterday

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London
    Remote

AI generated summary

  • You have 3+ years of customer-facing experience, engage senior stakeholders, build relationships, and excel in discovery and problem-solving. Experience matters more than duration.
  • You will engage with senior stakeholders, nurture customer relationships across accounts, conduct discovery, and proactively solve problems to drive success and value for customers.

Requirements

  • You’ve built 3+ years* of customer-facing experience.
  • You’ve engaged senior stakeholders, including Director level and above, holding credible, value-led conversations.
  • You’re confident consistently identifying and nurturing customer relationships across multiple accounts.
  • You’re known for strong discovery and problem solving skills - you dig into what’s not working and take action to move things forward proactively.
  • What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience we’re looking for, we still want to hear from you if you think you have what it takes but don't quite meet this number.*

Responsibilities

  • * You’ve built 3+ years* of customer-facing experience.
  • * You’ve engaged senior stakeholders, including Director level and above, holding credible, value-led conversations.
  • * You’re confident consistently identifying and nurturing customer relationships across multiple accounts.
  • * You’re known for strong discovery and problem solving skills - you dig into what’s not working and take action to move things forward proactively.

FAQs

Do we support remote work?

Yes, we offer a choice-first work approach that allows you to work fully remotely from Day One, even if you're near one of our office hubs.

What is the salary range for this position?

The salary range for the Customer Success Manager position is approximately £55,000-£60,000, along with a 20% annual bonus based on performance targets and equity at the IC3 level.

What qualifications are required for this role?

We look for candidates with 3+ years of customer-facing experience, proven ability to engage senior stakeholders in value-led conversations, confidence in nurturing customer relationships, and strong discovery and problem-solving skills.

What type of work environment can I expect?

You can expect a dynamic early-stage environment where building the playbook as we go is part of the role. If you find this chaotic, it may not be the right fit for you.

Who will I be reporting to in this role?

You will be reporting to Josephine Hanschke, the Director of Customer Success.

How long does the interview process take?

The interview process consists of 3 stages totaling approximately 2.5 hours over 2 weeks, including a home task.

Is there a set start date for this position?

The start date is flexible and can be as soon as you are able to begin.

Can I apply if I don't meet all the qualifications?

Yes, we encourage you to apply even if you don't meet every single qualification. We value conversations with candidates who believe they have what it takes.

What is Juro's mission?

Juro's mission is to help the world agree faster by making legal contracts frictionless, collaborative, and accessible through intelligent contract automation.

Where can I find more information about the company and this role?

For more information, you can visit our extended job description at https://juro.notion.site/juro-csm, our company handbook at https://juro.notion.site/handbook, or our careers page at https://juro.notion.site.

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Juro

All-in-one contract automation: enable legal and business teams to agree & manage contracts in one unified workspace. 💪

Technology
Industry
51-200
Employees
2016
Founded Year

Mission & Purpose

Juro's AI contract collaboration platform empowers your team to create, agree and manage contracts 10x faster than traditional tools. Collaborative, flexible and data-rich, Juro works with some of the world's leading companies like Deliveroo, Remote and Trustpilot to accelerate legal workflow, automate routine contract tasks and gain better visibility into contract data. Juro is backed with $32m in venture capital from Fidelity, USV and the founders of Indeed, Wise and Gumtree.