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Customer Success Manager, Uber Direct

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Uber

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • New York

AI generated summary

  • You need 3+ years in consulting or operations, strong relationship management, a bachelor’s degree, problem-solving skills, and experience with large accounts. Creativity and storytelling are key.
  • You will manage top partner relationships, handle inquiries, drive growth opportunities with cross-functional teams, track KPIs, collaborate on strategy, and travel for business reviews as needed.

Requirements

  • At least 3 years full time work experience, ideally in management consulting or strategic operations
  • Strategic relationship management experience
  • Bachelors Degree
  • Thrives in a fast paced, growth focused environment
  • Strong problem solving skills; ability to roll up your sleeves, get into the weeds of something and summarize your findings into key recommendations
  • Excellent storytelling and relationship building skills
  • Previous experience managing large enterprise accounts
  • Highly creative; passion to change and revolutionize the delivery industry

Responsibilities

  • Own and manage a portfolio of top partners; establishing key relationships enabling the growth of their business and improvement of their operations;
  • Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner;
  • Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products;
  • Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives);
  • Collaborate with leadership to set organizational strategy, and rapidly execute against it; and
  • Travel up to 20% per quarter surrounding recurring Business Reviews / Partner syncs as needed

FAQs

What is the role of a Customer Success Manager at Uber Direct?

The Customer Success Manager serves as a trusted partner to merchant partners, developing long-lasting relationships and supporting their business growth on the Uber Direct platform.

What qualifications are required for this position?

Candidates should have at least 3 years of full-time work experience, ideally in management consulting or strategic operations, along with strategic relationship management experience and a Bachelor's degree.

What are the primary responsibilities of this role?

The primary responsibilities include managing a portfolio of top partners, handling inquiries and conflicts, identifying growth opportunities with internal teams, setting and tracking account KPI targets, and collaborating with leadership on organizational strategy.

Is travel required for this role?

Yes, travel may be required up to 20% per quarter for recurring business reviews and partner syncs as needed.

What skills are preferred for this role?

Preferred skills include the ability to thrive in a fast-paced environment, strong problem-solving abilities, excellent storytelling and relationship-building skills, experience managing large enterprise accounts, and a passion for innovating in the delivery industry.

What is the salary range for this position?

The salary range varies by location: for Chicago, IL it is USD$107,000 - USD$119,000; for New York, NY and San Francisco, CA, it is USD$119,000 - USD$132,000.

Are there additional benefits offered with this position?

Yes, employees are eligible to participate in Uber's bonus program, may receive equity awards and other forms of compensation, and will have access to various benefits.

What industries do Uber Direct's merchant partners primarily belong to?

Uber Direct’s merchant partners primarily belong to the Grocery, Convenience, and Rx verticals.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness