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Customer Success Specialist

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Snap Inc.

3mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • New York

AI generated summary

  • You should have 18+ months in digital media, strong Excel/PPT skills, knowledge of advertising metrics, and experience in managing projects and educating others in a fast-paced environment.
  • You will manage client relationships, optimize campaign performance, support product education, address client needs, and collaborate across teams to enhance the customer experience and drive ROI.

Requirements

  • Understanding of advertising performance metrics and ecosystem.
  • Understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies).
  • Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights.
  • Strong communication skills; both written and verbal.
  • Strong organizational and prioritization skills.
  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
  • Experience identifying and scaling successful strategies across multiple clients.
  • Ability to manage multiple projects with strong attention to detail.
  • Ability to work in a fast paced environment and adapt to changes.
  • BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience.
  • 18+ months experience in the digital media industry, with technical knowledge, and a focus on performance and brand marketing, ad-tech, programmatic in real-time bidding marketplaces, or a related field.
  • 3+ years of experience in media, advertising or web platforms and technologies.
  • Strong communication, organization and prioritization skills.
  • Proven track record of delivering on quota and obtaining positive reviews.
  • A passion for Snapchat as a user and knowledge of our ad products.

Responsibilities

  • Build, manage, and grow relationships and spend at scale across our global clients and agency partners by helping them achieve performance that exceeds advertiser expectations.
  • Partner across Client Partners and Account Managers to address strategic client needs and bring measurable ROI and improve the customer experience for our global customer base.
  • Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
  • Act as voice of customer for product improvement initiatives, working closely with the Engineering and Data Science teams to demonstrate revenue impact to leadership to influence prioritization.
  • Serve as the product expert by educating Sales and advertisers on Snap’s new and existing products, as well as advising on best practices and bespoke campaign optimizations.
  • Increase adoption and engagement of Snap’s self-service platform and auction-based tools, providing ongoing technical support and real-time analysis at scale.
  • Identify, operationalize and iterate solutions to client blockers that can be scaled across our business.
  • Build deep expertise in common client challenges and the Snap solutions, products and strategies that best address that need and improve outcomes.

FAQs

What is the primary role of a Customer Success Specialist at Snap Inc?

The primary role of a Customer Success Specialist at Snap Inc is to focus on scaled account management, revenue growth, and ensuring a positive post-sale experience for Snap’s Global Audience of Small and Mid-sized advertisers.

What qualifications are required for this position?

Candidates should have a BS/BA degree in business, communications, marketing, or a related area of study, or equivalent years of experience, along with at least 18 months of experience in the digital media industry.

Is experience in advertising or media necessary for this role?

Yes, it is preferred to have 3+ years of experience in media, advertising, or web platforms and technologies.

What are the key responsibilities of a Customer Success Specialist?

Key responsibilities include managing client relationships, partnering with Client Partners and Account Managers, acting as a voice of the customer for product improvement, and increasing adoption of Snap’s self-service platform.

What skills are essential for this position?

Essential skills include a strong understanding of advertising performance metrics, proficiency in Excel and PowerPoint, strong communication skills, and the ability to manage multiple projects with attention to detail.

Does Snap Inc. provide accommodations for individuals with disabilities?

Yes, Snap Inc. encourages individuals with disabilities or special needs to provide information regarding accommodations.

What is the work environment like at Snap Inc?

Snap Inc. practices a ‘default together’ approach, expecting team members to work in an office 4+ days per week to foster collaboration and community.

Are there benefits offered to employees?

Yes, Snap Inc. offers a comprehensive benefits package that includes paid parental leave, medical coverage, emotional and mental health support, and compensation packages that allow employees to share in Snap's long-term success.

How is compensation determined for this position?

Compensation is determined based on job-related skills, experience, qualifications, work location, and market conditions, with starting pay potentially negotiable within the salary range for the position.

What is the salary range for a Customer Success Specialist at Snap Inc?

The salary range varies by location, with Zone A (CA, WA, NYC) offering $107,000-$161,000, Zone B offering $102,000-$153,000, and Zone C offering $91,000-$137,000 annually.

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Snap Inc.

Snap Inc.

Entertainment & Media
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.