The candidate must possess excellent problem-solving skills, remain calm under pressure, work efficiently with a sense of urgency, excel in data analysis, adapt to software systems, display strong organizational abilities, and demonstrate a passion for the mission of HIVED and sustainability.

The Customer Support Associate at HIVED will be responsible for providing exceptional service to customers, proactively addressing any issues, and ensuring accurate updates and reporting using software tools.

Customer Relations

United Kingdom

London

Scaleup

There’s parcel delivery. And then there’s HIVED. We’re building the most-loved delivery network at scale, powered entirely by electricity, for a delivery experience you can actually look forward to: fast, reliable and uncomplicated.

Integrated with Metapack, Shopify, Shiptheory and more, and shipping for amazing companies such as ASOS, Zara, Pip & Nut and Minor Figures, HIVED is leading the industry by making green delivery and great service the standard.



Transportation

HIVED

<ul><li>We are looking for an exceptionally talented Customer Support Associate to ensure our daily operations run smoothly and efficiently. This is a customer-focused role, so you will be managing the communication with our parcel recipients. </li><li>This requires a proactive nature and the ability to maintain a positive attitude to deal with a high-pressured environment. This role is a unique opportunity to learn and be at the heart of an operations orientated fast-paced, high-growth start-up. This role will be based in our North Woolwich depot in London (E16).</li></ul>

We are looking for an exceptionally talented Customer Support Associate to ensure our daily operations run smoothly and efficiently. This is a customer-focused role, so you will be managing the communication with our parcel recipients. This requires a proactive nature and the ability to maintain a positive attitude to deal with a high-pressured environment. This role is a unique opportunity to learn and be at the heart of an operations orientated fast-paced, high-growth start-up. This role will be based in our North Woolwich depot in London (E16).

Customer Support Associate

Requirements

Responsibilities

HIVED

Mission & Purpose