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Customer Support Specialist (Inside Sales) - Healthcare – Bracknell, UK

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Dexcom

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need UK work rights, strong communication skills, a customer-focused attitude, experience with CRM, MS Suite, and multitasking, plus a willingness to learn about diabetes and the healthcare sector.
  • You will handle inbound customer inquiries, support order fulfillment, follow up with users post-sale, record interactions in Salesforce, and collaborate with marketing to enhance customer experiences.

Requirements

  • You must have the Right to Work in the UK. Sponsorship is not available for this role
  • Respectful, Outgoing, Confident, Self-Motivated, Focused
  • Appropriate attitude to work in a stressful environment
  • Be able to make decisions and take initiative
  • Be organized in all work pursuits
  • Have respect of others
  • Strong communication skills by both email and phone as well as with colleagues
  • Flexibility to learn, adapt and help craft along with an evolving department
  • Ability to focus on the task at hand
  • Must be respectful, pleasant and knowledgeable when speaking with internal and external customers
  • Ability and knowledge to deliver strong customer service
  • Proactively seek out opportunities and support the sales team
  • Constantly striving to improve and enhance customer service standards
  • Must be able to work with Microsoft Suite and be competent with CRM systems
  • Ability to use and communicate appropriately using different mediums
  • Accurate and complete management of data using Salesforce
  • Knowledge of e-commerce platforms
  • Willingness to learn new systems
  • Must be able to handle and organise multiple tasks simultaneously
  • Must be able to communicate with others and ensure the team is ready and on task
  • Must be able to handle a high volume of enquiries
  • Must be able to manage timely follow up to team and customer questions and requests
  • Ability to anticipate customer needs
  • Must know how to prioritise work on a daily and monthly basis
  • Be able to work with monthly quotas, quarterly quotas, yearly quotas
  • Knowledge of diabetes is desirable but a willingness to learn is a must
  • Familiarity with NHS, CCG, Health Boards and Foundation Trust structure
  • Must be able to work on one’s own as well as being a positive influence within a team
  • Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Responsibilities

  • Support the achievement of monthly objectives for revenue and new customer acquisition targets
  • Point of contact for inbound customer service enquiries for self-funded patients
  • Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound calls, email communications, order fulfilment
  • Dealing with all self-funded customer enquiries
  • Contribute ideas and suggestions on how to improve and develop pre and post sales interaction with Dexcom leads/customers, creating a continuous positive experience
  • Responsible for proactively following up with users post sale to prevent any initial user issues and direct them towards user training resources
  • Utilises internal systems (Salesforce) to organize daily activities and accurately record all customer interactions
  • Communicate effectively with the Marketing department to feedback customer insight and how to improve the customer journey
  • Develop a good knowledge of e-commerce platforms and user interactions
  • Develop an in-depth knowledge of the Dexcom products and confidently deal with any enquiries relating to self-funded patients and their user journey (training will be provided)
  • Independently troubleshoots and seeks solutions to problems related to customer queries, orders and sales efforts

FAQs

What is the job title for this position?

The job title is Customer Support Specialist (Inside Sales) - Healthcare.

Where is the location of this job?

The job is located in Bracknell, UK.

What are the working arrangements for this role?

You will be in the office 2-3 days each week and need to live within commuting distance.

Is sponsorship available for this role?

No, sponsorship is not available for this role; you must have the Right to Work in the UK.

What are the primary responsibilities of the Customer Support Specialist?

Responsibilities include responding to customer inquiries, processing orders, managing inbound and outbound calls, and following up with users post-sale.

What qualifications are needed for this role?

Typically, a minimum of 2-4 years of related experience is required, along with a High School diploma/certificate or equivalent.

What skills are prioritized for this position?

Strong customer service/sales skills, organizational and time management skills, and proficiency with computer systems, especially CRM tools like Salesforce, are prioritized.

Is a medical background necessary for this role?

A medical background is a plus, particularly knowledge of diabetes, but it is not mandatory; a willingness to learn is essential.

What kind of environment will I be working in?

You will be in a supportive and competitive environment that values teamwork and individual contributions while enjoying a good atmosphere.

Are there opportunities for professional development?

Yes, the company offers growth opportunities on a global scale and access to career development through in-house learning programs and qualified tuition reimbursement.

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Dexcom

Empowering people to take control of health

Manufacturing & Electronics
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), is developing and marketing Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class—while empowering the community to take control of diabetes. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs over 9,000 people globally.