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Customer Team Leader

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Co-op

Nov 8

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • St Albans

Requirements

  • You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

FAQs

What is the pay rate for the Customer Team Leader position?

The pay rate for the Customer Team Leader position is £13.32 per hour.

What are the typical working hours for this role?

The typical working hours for this role are 39 hours per week with varied shifts, including early mornings from 6 am, afternoons, late evenings until 10 pm, and weekends.

Is experience required for this job?

No prior experience is required as full, paid training will be provided.

What benefits are offered to employees in this position?

Employees receive 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, a 30% discount on Co-op products, and support for physical, mental, and financial wellbeing.

What are the responsibilities of a Customer Team Leader?

Responsibilities include providing friendly service, coaching and training team members, ensuring store operations are safe and legal, managing stock accuracy, and building relationships with the local community.

Is there an age requirement to apply for this role?

Yes, applicants must be aged 18 or over to be a Customer Team Leader due to the need to authorize age-related sales.

Can I apply for this job using my mobile device?

Yes, you can apply for this role using your mobile device, and no CV is needed.

What does the recruitment process involve?

The recruitment process includes completing two online assessments that take around 20 minutes to complete.

Are there opportunities for career advancement in this position?

Yes, there is dedicated support for personal development and career progression within the Co-op.

How does the Co-op support inclusivity during the recruitment process?

The Co-op welcomes applications from everyone, offers reasonable adjustments to the recruitment process, and participates in the Disability Confident scheme.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.