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Customer Team Member

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AF Blakemore & Son Ltd

Nov 5, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a ‘Challenge 25’ policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential

Responsibilities

  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhering to all company policies and procedures and processes.

FAQs

What is the job title for this position?

The job title is Customer Team Member.

Where is the job located?

The job is located in Kidderminster.

What is the expected number of hours for this position?

The position requires 16 hours per week, with the possibility of more hours when the store needs.

What shift patterns are available for this role?

Various shifts are available for this role.

What are the main responsibilities of a Customer Team Member?

The main responsibilities include greeting customers, processing purchases, stocking shelves, and maintaining a clean store.

Is previous experience required for this position?

Previous experience in a similar role and/or industry is preferred but not essential.

What key skills are needed for this job?

Key skills include attention to detail, the ability to follow instructions, customer service skills, and teamwork.

Are there any benefits offered for this role?

Yes, a benefits package includes holiday pay, training and development, staff discounts, and a pension scheme, among others.

What is the ‘Challenge 25’ policy?

The ‘Challenge 25’ policy is a responsible retailing practice where staff ask for ID from customers who appear to be under 25 when purchasing age-restricted products.

How does the company support employees' wellbeing?

The company provides wellbeing support, including access to emotional support, counselling, legal, and financial advice.

Is there an opportunity for career progression?

Yes, there is a proactive promotion of internal candidates.

Does the company offer support for employees with disabilities?

Yes, as a Disability Confident Committed employer, we offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

What is included in the training and development offered to employees?

Employees will receive outstanding training and development to enhance their skills and capabilities in a highly supportive culture.

Can you provide more information on the company's history?

A.F. Blakemore & Son Ltd started as a counter-service grocery store in 1917 and has grown to own 260 SPAR stores, employing over 7,000 people.

Is cash handling experience necessary for the role?

Previous cash handling experience is preferred but not essential for the role.

What does the inclusive environment statement signify?

It signifies the company's commitment to creating a fair and inclusive workplace for all, with specific support for candidates with disabilities.

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AF Blakemore & Son Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.