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Customer Technical Solutioner

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Kyndryl

Jan 23, 2025

  • Job
    Full-time
    Senior Level
  • Consulting
    IT & Cybersecurity
  • Rome
  • Quick Apply

AI generated summary

  • You need 5+ years in IT service management, expertise in organizational models and governance, strong design skills, cloud knowledge, consulting experience, and excellent customer relationship abilities.
  • You will develop and implement complex cybersecurity solutions, collaborate with teams, assist in designing security technologies, and lead strategies for managing privileged accounts and access security.

Requirements

  • 5 years of experience in IT service management, IT sourcing, or IT strategy.
  • Expertise in IT organizational models, IT governance, and IT financing models.
  • Proven ability to design technical solutions based on customer requirements.
  • In-depth understanding of IT domains such as infrastructure management, cloud computing, network security, and enterprise systems.
  • Excellent customer relationship and presentation skills.
  • Experience in a consulting or advisory role, providing strategic guidance and solutions.
  • Knowledge in designing architectures for cloud environments and hybrid infrastructures.
  • Experience in supporting sales by collaborating with the sales team and contributing to proposal development.

Responsibilities

  • Develop cyber security technical solutions.
  • Create complex security solutions for infrastructure services using leading industry products.
  • Collaborate with internal and external teams to develop optimal solutions.
  • Assist in the design and implementation of security technologies (e.g., IAM, multi-factor authentication).
  • Lead strategies for privileged account management and access security.

FAQs

What is the role of a Customer Technical Solutioner at Kyndryl?

The Customer Technical Solutioner is responsible for developing cybersecurity technical solutions, collaborating with customers to address their unique challenges, and overseeing the creation of comprehensive security solutions for infrastructure services.

What are the key responsibilities of a Client Technical Solutioner?

Key responsibilities include developing cyber security technical solutions, creating complex security solutions for infrastructure services, collaborating with internal and external teams, assisting in the design of security technologies, and leading strategies for privileged account management and access security.

What qualifications are required for this position?

Required skills include 5 years of experience in IT service management, expertise in IT organizational models and governance, proven ability to design technical solutions based on customer requirements, understanding of IT domains like infrastructure management and network security, and excellent customer relationship and presentation skills.

Is experience in a consulting role preferred for this position?

Yes, experience in a consulting or advisory role providing strategic guidance and solutions is preferred.

What opportunities for career growth does Kyndryl offer?

Kyndryl offers unique opportunities for career growth, including hands-on experience, learning opportunities, and certifications across major platforms, allowing employees to broaden their knowledge or specialize in a specific sector.

How does Kyndryl promote diversity and inclusion in the workplace?

Kyndryl promotes diversity and inclusion by welcoming people of all cultures and backgrounds, supporting a range of Kyndryl Inclusion Networks, and creating an equitable workplace where everyone can bring their whole selves to work.

What is the work environment like at Kyndryl?

Kyndryl provides a stimulating work environment that focuses on innovation, collaboration, and growth, utilizing state-of-the-art resources and serving Fortune 100 clients.

Are there any benefits for employees at Kyndryl?

Yes, Kyndryl offers a variety of benefits that reflect the diversity of employees and support them and their families through important life moments, including access to learning programs and a company-wide volunteering and giving platform.

Can I apply for this position if I have a background in cloud environments?

Yes, knowledge in designing architectures for cloud environments and hybrid infrastructures is a preferred skill for the Client Technical Solutioner position.

What is the process for employee referrals during application?

If you know someone who works at Kyndryl, you can select 'Employee Referral' when asked 'How Did You Hear About Us' during your application process and enter your contact's Kyndryl email address.

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Consulting
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.