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Customer Unit South - Strategic Clients Italy

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Kyndryl

Jan 23, 2025

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Rome
  • Quick Apply

AI generated summary

  • You need 10+ years managing account P&L and sales, deep knowledge of Italy's public market, experience in revenue growth, and a degree. Sales in technical solutions is essential.
  • You will drive account growth, build customer relationships, execute strategies, identify opportunities, manage P&L, ensure satisfaction, and collaborate with sales teams for seamless account management.

Requirements

  • 10+ years of experience running account P&L
  • Deep knowledge of business and technology trends and industry best practices in particular on Italy Public market
  • 10+ years of experience managing sales process end-to-end
  • Proven experience with revenue growth, cost, profitability, trends, and risks
  • Open minded and empathetic approach in relationships with customers
  • Bachelor's degree or Master’s degree
  • Sales experience in technical solutions

Responsibilities

  • Are you ready to take on an exciting challenge as Customer Unit Leader with Kyndryl?
  • We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability.
  • In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.
  • As a Customer Unit Leader / Customer Partner, you'll be at the forefront of driving proactive account growth.
  • You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.
  • You'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies.
  • Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts.
  • With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
  • As Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process.
  • Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.
  • You'll lead one or more Strategic accounts, being the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities.
  • By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.
  • With your deep knowledge of external best practices, you understand how they can impact our customers.
  • By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.
  • As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful.
  • Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

FAQs

What is the role of a Customer Unit Leader at Kyndryl?

The Customer Unit Leader at Kyndryl is responsible for revolutionizing relationship management, driving account growth, and boosting profitability for strategic clients in Italy. They build and maintain deep customer connections and develop account strategies to ensure successful growth and retention of valuable accounts.

How many years of experience are required for this position?

A minimum of 10 years of experience is required, particularly in running account P&L and managing the sales process end-to-end.

Is a specific degree required for this position?

A Bachelor's degree or Master's degree is preferred for this position, although extensive experience in relevant areas may also be considered.

What skills are preferred for applicants to have?

Preferred skills include sales experience in technical solutions and a strong understanding of business and technology trends, especially in the Italy Public market.

What opportunities for professional development does Kyndryl offer?

Kyndryl provides hands-on experience, learning opportunities, and certifications in all four major platforms. Employees can broaden their knowledge base or specialize in specific sectors.

What is the company's stance on diversity and inclusion?

Kyndryl values diversity as integral to its culture and actively works to create an equitable environment where all employees can bring their whole selves to work, supported by various Kyndryl Inclusion Networks.

What benefits does Kyndryl offer to its employees?

Kyndryl offers a variety of benefits that reflect the diversity of its employees, including resources for well-being, employee learning programs, and opportunities to engage in volunteering and giving.

Will I be responsible for account P&L in this role?

Yes, as a Customer Unit Leader, you will be the owner of the account P&L and responsible for ensuring customer satisfaction and compliance.

What collaborative opportunities exist within the role?

As a Customer Partner, you will work closely with other sales team members to ensure a seamless account management process, enhancing the execution from prospecting to closing deals and beyond.

How does Kyndryl support innovation in this role?

Kyndryl provides state-of-the-art resources, the opportunity to work with Fortune 100 clients, and fosters an environment where employees are encouraged to innovate and build new capabilities, processes, and relationships.

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Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Consulting
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.