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Data Analyst, Customer Experience Analytics

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Uber

Nov 19

Applications are closed

  • Job
    Full-time
    Junior Level
  • Data
  • Chicago

Requirements

  • 2+ years experience in data analytics, business intelligence, data engineering, or within a similar role
  • BA/BS Degree obtained
  • Experience with SQL
  • Experience with Tableau, PowerBI (or similar data visualization tools)
  • Experience with Python / R preferred
  • Analyze advanced A/B testing data (exposure to experimental design is a plus)
  • Experience working with customer support or customer insights
  • Ability to write & understand complex SQL queries
  • BA/BS Degree Degree obtained in Economics or within a similar field
  • Strong experience with building dashboards for senior leadership and or cross functional teams
  • Accustomed to working in an ambiguous environment

Responsibilities

  • Conduct analyses on various projects to improve the experience of our customer interactions
  • Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs
  • Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for riders
  • Quantity the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support decision-making in the US&C
  • Build and maintain scalable data products

FAQs

What is the primary focus of the Data Analyst role within the Customer Experience Analytics team?

The primary focus is on Uber Eats consumer support analytics, specifically aimed at reducing defective experiences, increasing user retention, and evaluating the effectiveness of policies and technology.

What kind of projects will a Data Analyst work on in this role?

A Data Analyst will work on high-priority projects that involve conducting analyses to improve customer interactions, driving experimentation, building scalable tools, and uncovering insights from support interactions.

What qualifications are required for the Data Analyst position?

The basic qualifications include 2+ years of experience in data analytics or similar roles, a BA/BS degree, and experience with SQL and data visualization tools such as Tableau or PowerBI.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include experience with Python/R, analyzing advanced A/B testing data, working with customer support or insights, and strong experience in building dashboards for senior leadership and cross-functional teams.

What is the salary range for this position based in Chicago, IL?

The base salary range for this position in Chicago, IL is USD$102,000 to USD$113,000 per year.

Can I participate in Uber's bonus program if I'm hired for this role?

Yes, you will be eligible to participate in Uber's bonus program, and you may also be offered an equity award along with other types of compensation.

What benefits are available to employees in this role?

Employees will be eligible for various benefits, which can be detailed further at the link provided in the job listing (https://www.uber.com/careers/benefits).

Is experience in A/B testing important for this role?

Yes, experience in analyzing advanced A/B testing data and exposure to experimental design is considered a plus for this role.

Will I be working with multiple teams across Uber in this position?

Yes, you will have exposure to multiple stakeholders across Uber, including teams from Operations, Product, and Engineering.

What tools or technologies should I be familiar with for this position?

You should be familiar with SQL, data visualization tools like Tableau or PowerBI, and it is preferred to have experience with programming languages such as Python or R.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness