Logo of Huzzle

Home

Matches

Explore

Manage

Delivery Associate

image

Lucid Motors

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Plano
  • Quick Apply

AI generated summary

  • You need 2-5 years in customer-facing roles, strong communication skills, a passion for electric vehicles, a valid driver's license, and flexibility for travel and hours.
  • You will manage delivery pipelines, conduct pre- and post-delivery conversations, guide customers on vehicle features, handle lease-end processes, ensure vehicle readiness, and document activities in Salesforce.

Requirements

  • 2-5 years of customer facing professional experience.
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
  • Comfortable navigating ambiguity
  • Experience in a luxury retail or hospitality environment preferred.
  • Comfort with using Salesforce or equivalent CRM system.
  • A Bachelor's degree or equivalent experience in business, sales, or related discipline.
  • Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
  • Demonstrates a passion and enthusiasm for Lucid products and technological advances.
  • Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
  • Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
  • Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
  • Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
  • Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
  • Demonstrates a passion for electric vehicles and premium vehicle markets.
  • Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
  • Manages and overcomes customer feedback in a cordial and calm manner.
  • Acts with urgency and champions excellence in all company objectives.
  • Available to work weekends, evenings, nights, and holidays as needed.
  • Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
  • Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
  • Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Responsibilities

  • Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
  • Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
  • Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location
  • Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
  • Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
  • Conduct lease-end vehicle intake appointments
  • Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer's purchasing decision
  • Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications
  • Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
  • Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff
  • Prep and stage vehicles in delivery area prior to customer appointments
  • Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return
  • Book and track final mile transport as necessary, coordinating with the customer and carrier
  • Assist with daily operations as needed

FAQs

What is the primary responsibility of a Delivery Associate at Lucid?

The primary responsibility is to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness and completing all required documentation.

What kind of experience is preferred for the Delivery Associate position?

Experience in a luxury retail or hospitality environment is preferred.

Is prior knowledge of electric vehicles necessary for this role?

While not explicitly required, a passion for electric vehicles and premium vehicle markets is strongly encouraged.

What qualifications are needed to apply for the Delivery Associate position?

Candidates should have 2-5 years of customer-facing professional experience, excellent interpersonal skills, and preferably a Bachelor's degree or equivalent experience in business, sales, or a related discipline.

Are there any specific physical requirements for this job?

Yes, candidates must be able to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Will the Delivery Associate be required to work weekends or holidays?

Yes, the position may require availability for weekends, evenings, nights, and holidays as needed.

Do Delivery Associates have to travel for deliveries?

Yes, deliveries may occur both in Lucid facilities or at remote locations, which may require local and occasional overnight travel.

What kind of training will the Delivery Associate receive?

The successful candidate will be required to complete Lucid Training upon hire.

How does Lucid promote diversity within the workplace?

Lucid celebrates diversity and is committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, or any other characteristic protected under applicable laws.

What benefits does Lucid offer to its employees?

Lucid offers a wide range of benefits, including medical, dental, vision, life insurance, disability insurance, vacation, 401k, and eligibility to participate in equity programs and discretionary annual incentive programs.

image

Lucid Motors

Here for luxury. Here for performance. Here for good.

Automotive
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.