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Delivery Associate

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Lucid Motors

Dec 12

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Plainview
  • Quick Apply

AI generated summary

  • You should have 2-5 years of customer-facing experience, strong communication skills, CRM familiarity, and a passion for electric vehicles. Must be flexible with schedule and able to travel.
  • You will manage deliveries, conduct customer communications, guide vehicle features, schedule lease returns, document details in Salesforce, ensure vehicle readiness, and assist with daily operations.

Requirements

  • · 2-5 years years of customer facing professional experience.
  • · Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
  • · Comfortable navigating ambiguity
  • · Experience in a luxury retail or hospitality environment preferred.
  • · Comfort with using Salesforce or equivalent CRM system.
  • · A Bachelor's degree or equivalent experience in business, sales, or related discipline.
  • · Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
  • · Demonstrates a passion and enthusiasm for Lucid products and technological advances.
  • · Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
  • · Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
  • · Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
  • · Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
  • · Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
  • · Demonstrates a passion for electric vehicles and premium vehicle markets.
  • · Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
  • · Manages and overcomes customer feedback in a cordial and calm manner.
  • · Acts with urgency and champions excellence in all company objectives.
  • · Available to work weekends, evenings, nights, and holidays as needed.
  • · Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
  • · Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
  • · Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Responsibilities

  • Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
  • Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
  • Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location
  • Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
  • Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
  • Conduct lease-end vehicle intake appointments
  • Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer's purchasing decision
  • Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications
  • Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
  • Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff
  • Prep and stage vehicles in delivery area prior to customer appointments
  • Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return
  • Book and track final mile transport as necessary, coordinating with the customer and carrier
  • Assist with daily operations as needed

FAQs

What is the primary responsibility of a Delivery Associate at Lucid?

The primary responsibility of a Delivery Associate is to facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to customer appointments, and guiding customers through the key features and functions of their Lucid vehicle.

What qualifications are necessary for the Delivery Associate position?

Candidates should have 2-5 years of customer-facing professional experience, excellent interpersonal and organizational skills, familiarity with Salesforce or equivalent CRM systems, and a Bachelor's degree or equivalent experience in business, sales, or a related discipline.

Is prior experience in luxury retail or hospitality preferred for this role?

Yes, experience in a luxury retail or hospitality environment is preferred.

What kind of customer interactions will a Delivery Associate have?

A Delivery Associate will conduct pre-delivery conversations to confirm details, guide customers through vehicle features, and handle post-delivery inquiries. They will also manage lease-end vehicle returns and ensure excellent customer service at all stages of the delivery process.

What should candidates expect regarding the work schedule?

Candidates should be available to work weekends, evenings, nights, and holidays as needed.

Will I need to travel for this position?

Yes, deliveries may occur at Lucid facilities or remote locations, so both local and occasional overnight travel will be required.

What are the physical requirements for the Delivery Associate role?

The physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time, with or without reasonable accommodation.

Does Lucid offer any benefits for this position?

Yes, Lucid offers a wide range of competitive benefits including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. Additionally, the successful candidate may be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program.

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Lucid Motors

Here for luxury. Here for performance. Here for good.

Automotive
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.