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Deployment Manager

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American Express Global Business Travel

Aug 27, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Atlanta, +20

AI generated summary

  • You must have corporate travel knowledge, GDS experience, analytical thinking, project management skills, strong communication, and the ability to drive change and work independently.
  • You will implement customer tools globally, manage project plans, collaborate with teams, resolve client issues, configure systems, and contribute to best practices and departmental goals.

Requirements

  • Must have knowledge of corporate travel
  • Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others)
  • Ability to think analytically & conceptually
  • In depth knowledge of Web/internet/server knowledge
  • Ability to work independently whilst contributing to the overall team objectives
  • Previous experience of Project Management desired
  • Ability to drive results in a P/L environment
  • Time management/organizational and change management skills
  • Excellent relationship management and communication skills (both written and verbal)
  • PC skills/applications
  • Capacity to work virtually and strong organizational skills
  • Tenacious – ability to drive change in the face of possible resistance

Responsibilities

  • End to end implementation/deployment of customer product tools across markets globally.
  • Build and maintain detailed project plans on applicable projects.
  • Work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support.
  • Coordination of discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrolments.
  • Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs.
  • Contribute best practices to improve quality, standardization and documentation of implementations globally.
  • Ability to collaborate with team members and business partners across global Amex GBT locations.
  • Contribute to Departmental metrics/goals.
  • Updates Management of implementation status on weekly basis and participates in weekly team meetings.
  • Acts as subject matter expert.
  • Collaborate with Product Development to determine feasibility of new vendor offerings.
  • Build and test implementation processes to support.

FAQs

What is the main responsibility of the Deployment Manager?

The main responsibility of the Deployment Manager is to manage the deployments of Customer Product tools globally, which includes consulting and configuring sites to meet clients’ needs within the platform offering.

What skills and knowledge are required for this position?

Candidates must have knowledge of corporate travel, familiarity with multiple GDS systems (Amadeus/Sabre/Apollo/Galileo) and online booking tools, as well as strong analytical, organizational, and communication skills.

Is previous project management experience necessary for this role?

Previous experience in Project Management is desired but not strictly necessary.

How does the Deployment Manager collaborate with other teams?

The Deployment Manager works closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support to ensure smooth deployment and ongoing support.

What is the expected salary range for this position?

The US national annual base salary range for this position is from $85,000 to $170,000, depending on factors like the scope of the role and the candidate's experience.

Are there additional rewards or incentives associated with this position?

Yes, this role is eligible for the Annual Incentive Award plan, which rewards participants based on both company and individual performance.

What benefits are offered to employees at Amex GBT?

Amex GBT offers flexible benefits tailored to each country, travel perks, tuition assistance, wellbeing resources, and various health and welfare insurance plans.

How is diversity, equity, and inclusion supported in the workplace?

Amex GBT champions Diversity, Equity, and Inclusion through global Inclusion Groups that focus on common identities and initiatives, allowing colleagues to discuss challenges and drive awareness.

How does the company approach employee development?

Employees have access to over 20,000 courses on the learning platform, along with leadership courses, and internal candidates are prioritized for new job openings.

Will there be support for mental health and emotional wellbeing?

Yes, there are wellbeing resources available to support the mental and emotional health of employees and their immediate families.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.