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Deputy Concerns and Complex Complaints Manager - INTERNAL

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Aneurin Bevan University Health Board

8d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Newport

AI generated summary

  • You need a degree or relevant experience, knowledge of NHS complaints management, RCA training, strong communication skills, proficiency in Excel/Word, and the ability to analyse data and deliver training.
  • You will manage complex complaints, oversee concerns resolution, coordinate with teams, and ensure compliance with standards, focusing on service improvement and stakeholder communication.

Requirements

  • Educated to Degree level or demonstrable knowledge gained through equivalent experience
  • Evidence of commitment to continuous professional development
  • Knowledge and experience of Concerns management under the 2011 Putting Things Right Regulations
  • Knowledge of the NHS system for complaints management
  • RCA training
  • Professional Clinical Registration
  • Experience of working across organisational boundaries
  • Experience of using spreadsheets to analyse and report complex data
  • Experience of working in a complex organisational environment
  • Experience of devising and delivering training
  • Knowledge of NHS structure and working arrangements
  • Knowledge of data protection legislation and related issues
  • ECDL
  • Extensive NHS Experience
  • Proven organisational skills
  • Excellent communication, investigation, negotiation and influencing skills
  • Highly developed interpersonal skills
  • Ability to prepare written reports to a high standard
  • Organised and able to manage competing priorities to deliver work within tight timescales
  • Can demonstrate sound judgement
  • Proficient with Microsoft Word, Microsoft Excel and knowledge of Datix
  • Ability to speak Welsh
  • Courteous and non-judgemental
  • Ability to remain impartial
  • Highly developed communication and influencing skills
  • Resilient
  • Organised and self-motivated
  • Accepts responsibility for quality of work
  • Practical approach

Responsibilities

  • Main duties of the job

FAQs

Who can apply for the Deputy Concerns and Complex Complaints Manager position?

This position is open only to current employees of Aneurin Bevan University Health Board, specifically from the QPS team.

Is Welsh language proficiency required for this position?

No, Welsh language skills are not essential, but they are considered desirable. Applicants with speaking and listening skills at Level 3 or above will have an advantage.

What qualifications are necessary for this role?

Candidates must be educated to degree level or have demonstrable knowledge gained through equivalent experience.

What kind of experience is required for applicants?

Essential experience includes working across organisational boundaries, using spreadsheets to analyze complex data, and delivering training in a complex organizational environment.

Are there any specific skills required for this job?

Yes, essential skills include proven organizational abilities, excellent communication, interpersonal skills, and the ability to prepare high-standard written reports.

Is there any support for individuals with disabilities during the application process?

Yes, the organization encourages applicants to discuss any adjustments they may require, ensuring support is provided throughout the application and selection process.

What benefits does Aneurin Bevan University Health Board offer?

The Health Board offers a comprehensive benefits package, extensive training and development opportunities, flexible working arrangements, and occupational health support.

How will I be notified if I am shortlisted for an interview?

Successful applicants will be contacted via the email account used to apply for the position, so it is important to check that account regularly.

Can I apply for this position if I do not work in the QPS team?

No, this position is only available to current employees within the QPS team at Aneurin Bevan University Health Board.

What should I do if I require documents in a different format?

You can contact the recruiting manager or the Aneurin Bevan University Health Board recruitment team for assistance in obtaining documents in alternate formats, such as larger font or braille.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers