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Deputy Manager

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Halfords

Nov 9, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail

Requirements

  • A year’s managerial experience ideally in a retail sales environment.
  • Experience of managing colleagues and one to one coaching.
  • Experience of meeting compliance standards across health and safety and retail operational standards.
  • Experience of labour force scheduling, and associated time management skills.
  • Experience of delivering coaching/training in the moment to ensure that customers have a great experience.
  • A track record of success in delivering against sales targets, including attachment sales.
  • Evidence of delivering against customer metrics.
  • Evidence of commercial acumen and an appreciation of current operating environment.
  • Excellent communication skills, verbally and in writing.
  • IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house systems.

Responsibilities

  • You will be accountable for the running of the retail store in the Store Managers absence.
  • You will have a passion for delivering the best service and lead by example driving a selling culture to ensure that the service given is of the highest standard.
  • You will lead the team to deliver great results and drive company values through being inclusive, dynamic, and motivational.
  • Encouraging the team with praise and celebrating success is crucial in this role, which creates an environment where both colleagues and customers feel valued.
  • You’ll also have a strong sense of what our competitors are doing and will have a passion to win through consistent excellence in delivery.

FAQs

What are the primary responsibilities of a Deputy Manager at Halfords?

As a Deputy Manager, you will be accountable for running the retail store in the absence of the Store Manager, delivering excellent customer service, leading the team, and driving sales while ensuring compliance with operational standards.

Is managerial experience required for this position?

Yes, a year’s managerial experience, ideally in a retail sales environment, is required for the Deputy Manager role.

What skills are essential for success in this role?

Essential skills include strong communication, coaching abilities, labor force scheduling, commercial acumen, and proficiency in IT applications like Microsoft Word, Excel, and PowerPoint.

How does Halfords support employee development?

Halfords offers opportunities for career progression, training, and coaching to support the growth and development of all employees.

What is the work culture like at Halfords?

The work culture at Halfords is dynamic and fast-paced, with an emphasis on teamwork, inclusivity, and celebrating success to ensure both colleagues and customers feel valued.

What benefits do employees receive?

Employees receive a wide range of benefits including 6 weeks annual leave, a performance bonus, discounts on products, financial planning support, healthcare services, and access to a pension scheme.

Is there a focus on customer service in this role?

Yes, delivering excellent customer service is at the heart of the role, and Deputy Managers are expected to lead by example and ensure customers have the best experience.

Are there opportunities for bonuses?

Yes, Deputy Managers have the opportunity to earn quarterly performance bonuses based on achieving set targets.

What does the training process involve?

Halfords provides comprehensive training to ensure Deputy Managers are equipped to deliver great customer experiences and effectively lead their teams.

What is the company's stance on electric mobility?

Halfords is focused on the rapidly growing sectors of motoring services and electric mobility, positioning itself as a leader in these areas in the UK market.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.