Logo of Huzzle

Home

Matches

Explore

Manage

Deputy Manager Key Accounts

image

MKS Instruments

Dec 25

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need a B.Tech/B.E in Chemical/Electroplating or M.Sc., 5-7 years of relevant experience, MS Office/SAP skills, good communication, field experience in metal finishing, and strong relationship-building skills.
  • You will manage customer accounts, develop strategic sales plans, ensure satisfaction, provide technical support, collaborate with teams, oversee pricing and product launches, and analyze competition.

Requirements

  • Educational Qualification: B.Tech / B.E – Chemical / Electroplating or M.Sc.
  • Experience: 5 - 7 years of exp. from relevant/related industry
  • Knowledge of MS Office and SAP
  • Good communication skills in English and regional language (preferred)
  • Field experience in General Metal Finishing, preferably in Deco-POP processes.
  • Key competencies: Customer orientation, Relationship building, Business Acumen, Product and Service expertise, delivering the solution, resilience, negotiations, strong sense of ownership amongst others

Responsibilities

  • Act as main point of contact for the customers and therefore own the customer accounts.
  • Work closely with the manager to develop & execute strategic plans hence achieve sales and margin targets with responsible accounts and/or Dealers.
  • Exploring business expansion opportunities with existing customers and distributors to increase revenue and profitability.
  • Ensure customer satisfactions by handling customer needs, building strong professional relationships, ensuring quality products and services delivered.
  • Provide technical support through effective troubleshooting and issue resolution for the customers.
  • Ensure right channelisation of internal resources (time, effort, cost, etc.)
  • Collaborate with internal stakeholders to ensure seamless customer experience, such as: Product Management, R&D, TechCentres, Operations & Supply Chain, Finance, and other sales colleagues.
  • Implement annual price increases and new product introductions in your region/assigned accounts.
  • Enable external distribution partners/dealers to become independent and act as extended sales team for the organisation.
  • Perform related sales tasks such as process management through C4C, order processing, timely payment collections, and accurate Sales forecasting.
  • Continuously monitor and analyse the competitive landscape.

FAQs

What is the primary responsibility of a Deputy Manager Key Accounts?

The primary responsibility is to drive the overall sales performance of designated accounts/regions through strategic planning, relationship building, and business expansion opportunities.

What educational qualifications are required for this position?

A B.Tech / B.E in Chemical / Electroplating or an M.Sc. is required for this position.

How many years of experience are needed for the Deputy Manager Key Accounts role?

Candidates need 5 - 7 years of experience in a relevant or related industry.

What skills are essential for success in the Deputy Manager Key Accounts role?

Essential skills include customer orientation, relationship building, business acumen, product and service expertise, resilience, negotiation skills, and a strong sense of ownership.

What tools and software should a candidate be familiar with?

Candidates should have knowledge of MS Office and SAP.

Does the role require field experience?

Yes, field experience in General Metal Finishing, preferably in Deco-POP processes, is required.

How does the Deputy Manager Key Accounts ensure customer satisfaction?

They ensure customer satisfaction by handling customer needs, building strong professional relationships, and ensuring quality products and services are delivered.

Will the Deputy Manager Key Accounts be involved in pricing strategies?

Yes, the role involves implementing annual price increases and new product introductions in the designated region or assigned accounts.

What kind of support does the Deputy Manager Key Accounts provide to customers?

They provide technical support through effective troubleshooting and issue resolution for customers.

How does the Deputy Manager Key Accounts collaborate with other teams?

They collaborate with internal stakeholders such as Product Management, R&D, Operations & Supply Chain, Finance, and other sales colleagues to ensure a seamless customer experience.

Is the Deputy Manager Key Accounts responsible for order processing?

Yes, they perform related sales tasks including order processing, timely payment collections, and accurate sales forecasting.

image

MKS Instruments

Manufacturing & Electronics
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

MKS Instruments enables technologies that transform our world. We deliver foundational technology solutions to leading edge semiconductor manufacturing, electronics and packaging, and specialty industrial applications. We apply our broad science and engineering capabilities to create instruments, subsystems, systems, process control solutions and specialty chemicals technology that improve process performance, optimize productivity and enable unique innovations for many of the world’s leading technology and industrial companies. Our solutions are critical to addressing the challenges of miniaturization and complexity in advanced device manufacturing by enabling increased power, speed, feature enhancement, and optimized connectivity. Our solutions are also critical to addressing ever-increasing performance requirements across a wide array of specialty industrial applications. Additional information can be found at www.mks.com.