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Deputy Market Sales & Customer Experience Manager (Richmond)

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IKEA

Feb 13, 2025

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

Requirements

  • Minimum 2-4 years’ experience in leadership or management within commercial functions.
  • Proven effective business acumen, people management skills and a thorough understanding of profit and loss.
  • Proven experience to implement plans into reality and make things happen.
  • Successful skills in problem solving, conflict management and people development.
  • Skilled in making commercial decisions based on market data.
  • Experience of Omnichannel customer experience.

Responsibilities

  • Lead the customer & selling assignment and unit strategy and be accountable for its performance.
  • Lead, coach and develop a high-performing Selling and Customer team, with a customer focused culture, to achieve planned sales, profitability, growth targets and provide a rewarding customer experience.
  • Collaborating with the commercial team to translate commercial action plans to operational goals and priorities, to address challenges, control budgets and people planning, providing support and guidance to co-workers.
  • Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.
  • Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary.

FAQs

What is the work schedule for the Deputy Market Sales & Customer Experience Manager role?

The role is permanent, full-time, with a schedule of 76 hours per fortnight.

Is relocation assistance available for this position?

Yes, mobility support is provided for domestic relocation only.

Are there any background checks required for this role?

Yes, a pre-employment national police check is required for the final candidate.

When does the application close for this position?

Applications close on Monday, March 10, 2025.

What kind of experience is required for this role?

A minimum of 2-4 years of experience in leadership or management within commercial functions is essential.

What are the primary responsibilities of the Deputy Market Sales & Customer Experience Manager?

Responsibilities include leading the customer and selling assignment, coaching a high-performing team, translating commercial action plans, and monitoring performance to achieve sales goals.

Is prior experience in omnichannel customer experience important for this role?

Yes, experience in omnichannel customer experience is essential.

What qualities are necessary for a successful Deputy Market Sales & Customer Experience Manager?

Important qualities include commercial acumen, problem-solving skills, people management, and a data-driven mindset.

How does IKEA promote team culture within this role?

IKEA focuses on creating an engaging and inclusive workplace where all team members feel valued and empowered.

What is IKEA's approach to customer satisfaction in this role?

The role emphasizes ensuring a high level of customer satisfaction at every touchpoint across the omnichannel customer journey.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.