FAQs
What types of technologies will I be supporting as a Desktop Support Technician?
You will be supporting desktop/laptop and mobile computing devices, as well as Audio-Visual technologies like video conferencing and IPTV.
Is prior experience in IT client support required for this position?
Yes, one to two years of English-speaking IT client support experience within a business environment is required.
Will I need to support global locations or just the Dublin office?
You will provide first-level technical support to end users both locally in Dublin and across global BBH locations.
What will be my main responsibilities in this role?
Your main responsibilities include staffing a global helpdesk hotline, troubleshooting client issues, assisting with systems projects/upgrades, and developing operational procedures.
Is there a focus on client satisfaction in this role?
Yes, the role emphasizes client satisfaction by meeting service level agreements and responding to end-user needs in a timely manner.
What software and systems should I be familiar with before applying?
You should have strong familiarity with Windows desktop technologies (Windows 10/11), MS Office 365, and industry-standard collaboration tools like Zoom and MS Teams.
Will I be required to work with hardware vendors?
Yes, you may need to liaise with hardware vendors for break-fix solutions as part of your responsibilities.
What kind of work environment can I expect at BBH?
You can expect a collaborative environment that values diverse backgrounds and perspectives, providing opportunities for growth and personal development.
Are there opportunities for community involvement through this role?
Yes, through the BBH Cares program, you will have opportunities to volunteer and give back to the community.
What skills are important for success in this position?
Strong verbal communication skills, analytical and organizational skills, flexibility to adapt, and a passion for learning new technologies are important for success in this role.