Desktop Support Technician (Contract)

Teck Resources Limited

Nov 15, 2024

Applications are closed

Job
Full-time
Mid Level
Customer Relations
IT & Cybersecurity
Toronto

Requirements

A relevant degree Post-Secondary degree or 4+ years experience directly related Tier 2 experience. Additional technical certificates or diplomas will be considered.
Additional professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator) are an asset
Experience working in an ITIL V3 framework and in a large, dynamic organization
Sophisticated familiarity with tools such as Service Now, Azure Online, TeamViewer, SCCM, Active Directory (and Entra AD).
Solid understanding with solving, and configuring WDS/SCCM imaging workflows
Experience with PowerShell scripting and other methods of software automation
Knowledge of multi-function Xerox printers, notably Alta Link models, Papercut, and print servers
Experience with a purchasing/requisitioning system
Recent history supporting Apple in the Enterprise, applying JAMF and Intune
A self-started with the ability to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
Outstanding organizational, written, verbal, and interpersonal communication skills with a focus on customer contentment.
A teammate who demonstrates outstanding customer service and has the ability to adapt
Strong proficiency in English is required
Spanish speaking skills are an asset

Responsibilities

Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Liaise with multiple teams, tiers, groups, and areas of the business daily to complete tasks, incidents, and other project work
Work with various relevant vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule
Manage important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
Mentor and contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes
Review and accurately maintain stock levels to an adequate degree, ensuring availability without over-expenditure
Analyze and make recommendations regarding hardware and software standardization when possible

FAQs

What is the closing date for applications?

The closing date for applications is November 29, 2024.

What qualifications are required for this position?

A relevant post-secondary degree or 4+ years of directly related Tier 2 experience is required, along with additional technical certificates or diplomas being considered an asset.

Is customer service experience important for this role?

Yes, a background in customer service is valued, especially experience in retail sales or the service industry, as it helps develop a client-first attitude.

What technical skills are necessary for the Desktop Support Technician position?

Necessary technical skills include familiarity with Service Now, Azure Online, TeamViewer, SCCM, Active Directory, PowerShell scripting, and experience with Apple in the Enterprise using JAMF and Intune.

Will I be required to work with vendors?

Yes, managing relationships with various vendors to ensure timely product delivery and installation is part of the job responsibilities.

Is fluency in a language other than English required?

Strong proficiency in English is required, and Spanish speaking skills are considered an asset.

Does this position involve mentoring team members?

Yes, the Desktop Support Technician will mentor and contribute to the growth of the team, helping to implement documentation, policies, and procedures.

What type of organization will I be working in?

You will be working in a large, dynamic organization, specifically in a leading Canadian resource company focused on sustainable development.

Are there opportunities for career growth within Teck?

Yes, Teck offers various pathways for personal and professional enrichment, including coaching, training, and potential permanent career opportunities.

Will my contributions make a difference at Teck?

Absolutely! Your contributions as a Desktop Support Technician will impact both your career and Teck's ongoing success.

What is the main focus of Teck as a company?

Teck is focused on responsibly providing the metals essential for global development and the energy transition while caring for people, communities, and the environment.

Teck Resources Limited

Engineering & Construction

Industry

5001-10,000

Employees

1913

Founded Year

Mission & Purpose

Teck is a leading Canadian mining company that provides essential products for improving global quality of life. Headquartered in Vancouver, Teck is listed on the Toronto Stock Exchange (TECK.A and TECK.B) and the New York Stock Exchange (TECK). The company engages in exploration, development, mining, and minerals processing, including smelting, refining, environmental protection, and innovation. Valuing vision, creativity, and ideas, Teck focuses on sustainable practices and technological advancement, aiming to enhance living standards and create long-term value.