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Desktop Support Technician, IT Operations

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Tesla

5d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Austin

AI generated summary

  • You need 4+ years of desktop support experience in Windows and Mac environments, some Linux preferred, plus a degree in IT, Computer Science, or equivalent experience.
  • You will provide onsite and remote support, troubleshoot hardware/software issues, manage devices and networks, create documentation, and ensure compliance with SLAs and policies.

Requirements

  • Minimum of 4 years of experience with desktop support experience
  • Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
  • Degree in Information Technology, Computer Science, or equivalent experience

Responsibilities

  • Excellent customer service skills, strong attention to details with excellent follow up
  • Provide onsite and remote support for Tesla organization.
  • Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
  • Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
  • Work with ECM, Imaging, packaging, scripting - Python or PowerShell
  • Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
  • Maintain and work with wireless technologies, LAN, VPN, DSL
  • Create, edit, and improve technical articles and other procedures for systems at Tesla
  • Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
  • Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
  • Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems

FAQs

What is the location for the Desktop Support Technician position?

The position is onsite in Austin, TX.

What are the primary responsibilities of the Desktop Support Technician?

The primary responsibilities include troubleshooting and resolving endpoint issues, installing and supporting systems, and assisting with day-to-day operations for Tesla's global IT infrastructure.

What technical skills are required for this position?

Required technical skills include experience with Windows and Mac environments, troubleshooting hardware and software issues, familiarity with Active Directory, Exchange, Azure, and proficiency with scripting languages like Python or PowerShell.

Is experience in Linux required for the job?

While a minimum of 4 years of experience within Windows and Mac environments is mandatory, some experience with Linux is preferred.

What kind of benefits does Tesla offer to full-time employees?

Tesla offers competitive pay and a range of benefits, including medical, dental, and vision plans, health savings account contributions, 401(k) with employer match, paid time off, and various voluntary benefits among others.

What type of support will the Desktop Support Technician provide?

The technician will provide both onsite and remote support for Tesla's organization, handling computer and mobile device hardware and software issues, telephony, printers, and networking.

What experience is required for the Desktop Support Technician role?

A minimum of 4 years of desktop support experience is required for this role.

Are there any specific policies that the technician must adhere to?

Yes, the technician must perform in compliance with policy guidelines and within timeframes as defined in the team's SLAs and/or project requirements.

What operating systems will the technician be troubleshooting?

The technician will troubleshoot Windows 10 & 11, Mac OS, iOS, and Android mobile operating systems.

What tools will the Desktop Support Technician use in their role?

The technician will work with enterprise remote imaging and administrative tools such as SCCM, JAMF, and Intune as well as wireless technologies, LAN, VPN, and DSL.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.