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Digital Site Merchandiser

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • London

AI generated summary

  • You need 3+ years in ecommerce merchandising, experience with CMS tools, strong analytical skills, advanced Excel proficiency, and knowledge of inventory and pricing strategies.
  • You will analyze site performance, manage product strategies, optimize merchandising, track inventory, and collaborate across teams to enhance user experience and boost conversions.

Requirements

  • 3+ years of experience in an ecommerce site merchandising role.
  • Proven experience with CMS tools within an ecommerce platform (Salesforce Commerce Cloud, Shopify, Magento, Hybris, etc.).
  • Strong analytical skills, with experience in web analytics tools and BI systems.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis.
  • Experience in managing product and category assortment within an ecommerce setting.
  • Strong understanding of inventory management and ecommerce pricing strategies.
  • Proven track record of building collaborative relationships across departments.
  • Excellent communication skills, both written and verbal.
  • Familiarity with global ecommerce markets, working across multiple regions, currencies, and time zones.
  • Advanced skills in Excel, including Pivot Tables and Gantt charts.
  • Experience in SQL and data extraction from web metrics tools.
  • Ability to work with ecommerce BI toolsets.
  • Exceptional attention to detail and strong organizational skills.
  • Ability to multitask and manage workload effectively in a fast-paced environment.
  • A commercially astute problem solver with the ability to translate data into actionable strategies.
  • Passionate about delivering an outstanding customer experience.
  • Self-motivated and energetic, with the ability to work under pressure and meet deadlines.

Responsibilities

  • Deliver daily, weekly, and monthly reports to track site performance and key insights.
  • Analyze metrics and provide category deep dives as needed.
  • Identify opportunities from weekly sales and recommend strategies to boost profitability.
  • Trade the website by analyzing sales data, responding to trends, and recommending enhancements.
  • Develop product assortment strategy aligned with global ecommerce goals.
  • Oversee product uploads, ensuring timely launches with cross-functional coordination.
  • Ensure accurate product categorization and merchandising for optimal sales and user experience.
  • Update product detail pages to reflect strategy and launch calendar.
  • Monitor inventory and adjust site merchandising in collaboration with warehouse and planning teams.
  • Manage seasonal markdowns and price lists with timely updates.
  • Maintain online price books and communicate changes to stakeholders.
  • Produce ad-hoc and monthly reports to extract actionable insights.
  • Conduct web analytics reviews, optimizing conversion through navigation, A/B testing, and promotions.
  • Monitor the customer journey and identify improvements to boost conversions.
  • Collaborate with production teams on deliveries, photo shoots, and sample workflows.
  • Liaise with buying, merchandising, marketing, social, inventory, and customer service teams.
  • Support global ecommerce strategy across regions, currencies, and time zones.

FAQs

What is the role of a Digital Site Merchandiser at Vivienne Westwood?

The Digital Site Merchandiser is responsible for managing the ecommerce site, monitoring performance metrics, trading products, optimizing site presentation, managing pricing and promotions, and enhancing the overall customer experience.

What qualifications are required for this position?

Candidates should have 3+ years of experience in an ecommerce site merchandising role, proven experience with CMS tools, strong analytical skills, proficiency in Microsoft Office Suite, and a solid understanding of inventory management and ecommerce pricing strategies.

Is experience with specific ecommerce platforms necessary?

Yes, proven experience with CMS tools within ecommerce platforms such as Salesforce Commerce Cloud, Shopify, Magento, or Hybris is required.

What technical skills are expected for this role?

Candidates should possess advanced skills in Excel, including Pivot Tables, experience in SQL, and the ability to work with ecommerce BI toolsets.

What personal attributes are important for this position?

Important attributes include exceptional attention to detail, strong organizational skills, the ability to multitask, commercial problem-solving skills, a passion for customer experience, and the ability to work under pressure.

What benefits does Vivienne Westwood offer to its employees?

Benefits include staff discounts, health and wellbeing support, training programs, a cycle to work scheme, a generous annual leave allowance, a pension scheme, and access to Perkbox membership among others.

Where is the position located?

The Digital Site Merchandiser position is based in the Ecommerce hub located in Merton, London.

What is the expected working format for this role?

The Digital Site Merchandiser role is a full-time position, and while the job description does not specify remote work, it suggests a collaborative environment, which may imply a hybrid work format.

How can I apply for the position?

Interested applicants should submit their applications as soon as possible, as the job posting may close before the stated deadline.

Is Vivienne Westwood an equal opportunity employer?

Yes, Vivienne Westwood is committed to diversity and inclusion in the workplace and prohibits discrimination and harassment based on various protected characteristics.

Fashion & Arts
Industry
201-500
Employees
1971
Founded Year

Mission & Purpose

Founded in the 1970s, the Vivienne Westwood brand offers a wide range of clothing, accessories, and footwear for men and women, characterised by bold prints, unconventional silhouettes, and exquisite craftsmanship. From statement-making dresses and tailored suits to edgy outerwear and accessories adorned with the brand's signature orb logo, Vivienne Westwood's collections reflect a unique blend of glamour and sophistication. With a commitment to sustainability and ethical fashion practices, it advocates for environmental conservation and social justice.

Culture & Values

  • We strive to make quality products that respect people and the planet with every design decision by focusing on four key areas: Gaia, Quality not Quantity, Activism, Culture & Heritage. These core values inform every decision across our business & design and reflect the way we work & behave towards each other every day.

  • We use our collections, collaborations and catwalk shows as a platform to capture the imagination, and as an energizing force to promote awareness and campaign for positive activism. We strive to make our clothes with greater care, keeping heritage, craftmanship and tradition alive through innovative design. We call on our community to engage with the world we live in through appreciation of Arts & Culture.

  • We use our brand voice to raise awareness of the environmental impact of overconsumption, urging people to buy less and buy better quality clothes, while creating collections that meet this standard.