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Dior Ambassador - Heathrow Airport

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Christian Dior Couture

18d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need luxury sales experience, ideally in beauty/fragrance, plus strong leadership, creativity, adaptability, communication skills, and a strategic mindset. Empathy and resilience are essential.
  • You will sell Dior products, provide exceptional service, achieve sales targets, build client relationships, educate customers, manage stock, and maintain brand standards while using the customer database.

Requirements

  • Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
  • Creative & Innovative
  • Initiative
  • Resourceful
  • Resilience
  • Exemplary Leadership & People Management Capacity
  • Assertive & Proactive
  • Entrepreneurial
  • Critical Thinking
  • Stakeholder Management Capacity
  • Teamwork & Collaboration
  • Emotional Intelligence
  • Communication & Interpersonal skills
  • Learning Agility
  • Integrity
  • Empathy
  • Attention to detail
  • Strategic Thinking
  • Work Ethic
  • Numeracy/Analytical
  • Change Management
  • Business Acumen
  • Adaptability
  • Problem Solving
  • Purpose Driven Management
  • Previous experience working in a luxury, consultative sales role is required.
  • Experience in beauty and/or fragrance sales is advantageous.

Responsibilities

  • To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
  • To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
  • To be aware of and achieve or exceed sales targets, as set by your line manager
  • To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
  • KPI - To achieve set sales targets
  • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
  • To initiate contact with clients and welcome them both on counter and through traffic stopping
  • To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
  • To educate clients on Parfums Christian Dior products and the brands rich heritage
  • KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
  • To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
  • To monitor stock levels, report any issues and ensure that there are sufficient levels
  • To adhere to all company procedures and policies, as outlined in the employee handbook
  • To Build a strong Brand database - update ipos tool with client data including all sales and client profile
  • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
  • The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

FAQs

What is the primary role of a Dior Ambassador at Heathrow Airport?

The primary role of a Dior Ambassador is to drive fragrance and beauty sales, achieve sales targets, and provide a personalised luxury service to customers while promoting the Dior brand.

What previous experience is required for this position?

Previous experience working in a luxury, consultative sales role is required, and experience in beauty and/or fragrance sales is advantageous.

Are there specific sales targets that need to be achieved?

Yes, as a Dior Ambassador, you are expected to be aware of and achieve or exceed the sales targets set by your line manager.

What kind of training will I receive for this role?

While specific training details may vary, you will receive training on all Parfums Christian Dior products to ensure you can provide expert advice and create a personalised experience for clients.

What are the working hours for this position?

The working hours will vary based on the operational needs of Heathrow Airport and may include weekends and holidays.

How does Dior promote a culture of inclusivity?

Dior promotes a culture of inclusivity by ensuring that all employees and clients feel respected, welcomed, and valued, regardless of their uniqueness, reinforcing that diversity is a strength in the organization.

Will I be expected to manage stock levels?

Yes, part of the role includes monitoring stock levels, reporting any issues, and ensuring that there are sufficient stock levels to meet customer demand.

What skills are emphasized for this position?

Skills such as creativity, initiative, emotional intelligence, attention to detail, strategic thinking, and problem-solving are emphasized for the Dior Ambassador position.

Is there a customer loyalty program that I will be expected to promote?

Yes, you will introduce and promote the DIOR “My Exclusive Loyalty Programme” reward scheme to clients to build loyalty and enhance customer relationships.

Are there opportunities for career advancement within the company?

Yes, there may be opportunities for career advancement within the company as you demonstrate your capabilities and contribute to the brand’s success.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.