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Dior Ambassador - London Flagship

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have luxury sales experience, preferably in beauty, be creative and tenacious, results-driven, confident in engaging customers, and impeccably groomed to embody elegance.
  • You will engage clients, sell products, meet sales targets, educate on offerings, manage stock, build customer relationships, and maintain accurate client data in the system.

Requirements

  • Previous experience working in a luxury, consultative sales role is required.
  • Experience in beauty and/or fragrance sales is advantageous.
  • Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
  • Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service & experience.
  • You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
  • Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills.
  • Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

Responsibilities

  • To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients
  • To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
  • To be aware of and achieve or exceed sales targets, as set by your line manager
  • To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
  • KPI - To achieve set sales targets
  • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
  • To initiate contact with clients and welcome them both on counter and through traffic stopping
  • To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
  • To educate clients on Parfums Christian Dior products and the brand
  • KPI - to achieve target for Mystery Shopping
  • To participate in merchandise management and ensure that it is in line with Corporate guidelines
  • To monitor stock levels, report any issues and ensure that there are sufficient levels
  • To adhere to all company procedures and policies, as outlined in the employee handbook
  • To update ipos tool with client data including all sales and client profile
  • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

FAQs

What is the job title for this position?

The job title is Dior Ambassador.

Where is this position located?

The position is located at the Harrods and Selfridges locations in London.

What are the working hours for this role?

This is a full-time position requiring 37.5 hours over 5 days.

Who does the Dior Ambassador report to?

The Dior Ambassador reports to the Counter Manager.

What are the primary responsibilities of the Dior Ambassador?

The primary responsibilities include driving beauty sales, promoting the brand, providing personalized luxury service, and achieving sales targets.

Is experience in beauty or fragrance sales required for this role?

Yes, previous experience working in a luxury, consultative sales role is required, and experience in beauty and/or fragrance sales is advantageous.

What qualities are desirable in a candidate for this role?

Ideal candidates are creative, tenacious, results-oriented, self-confident, and impeccably groomed to embody the elegance associated with Parfums Christian Dior.

What type of training or knowledge is expected from the Dior Ambassador?

The Dior Ambassador is expected to be knowledgeable about all Parfums Christian Dior products and to educate clients about the brand.

Are there any specific performance indicators (KPIs) for this role?

Yes, KPIs include achieving sales targets and meeting the target for Mystery Shopping.

Is diversity encouraged in the recruitment process?

Yes, at Parfums Christian Dior, diversity is encouraged, and the company respects the individuality of each candidate.

Should internal LVMH employees apply differently?

Yes, current LVMH employees should apply online directly on the internal job board, Voices.

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.