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Dior Ambassador - London, John Lewis White City

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Christian Dior Couture

3d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need luxury sales experience, preferably in beauty/fragrance, be creative, tenacious, results-driven, confident in engaging customers, and impeccably groomed to embody Dior elegance.
  • You will sell Dior products, exceed sales targets, build client relationships, educate customers, manage stock, and maintain records in the client database while providing luxury service.

Requirements

  • Previous experience working in a luxury, consultative sales role is required.
  • Experience in beauty and/or fragrance sales is advantageous.
  • Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
  • Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service & experience.
  • You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
  • Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills.
  • Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

Responsibilities

  • To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients
  • To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
  • To be aware of and achieve or exceed sales targets, as set by your line manager
  • To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
  • KPI - To achieve set sales targets
  • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
  • To initiate contact with clients and welcome them both on counter and through traffic stopping
  • To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
  • To educate clients on Parfums Christian Dior products and the brand
  • KPI - to achieve target for Mystery Shopping
  • To participate in merchandise management and ensure that it is in line with Corporate guidelines
  • To monitor stock levels, report any issues and ensure that there are sufficient levels
  • To adhere to all company procedures and policies, as outlined in the employee handbook
  • To update ipos tool with client data including all sales and client profile
  • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

FAQs

What are the available roles for the Dior Ambassador position?

Both full-time and part-time roles are available for the Dior Ambassador position.

Where is the Dior Ambassador position located?

The position is located at John Lewis in London White City.

Who will I report to if I am hired for this position?

You will report to the Counter Manager.

What are the main responsibilities of a Dior Ambassador?

The main responsibilities include driving beauty sales, achieving sales targets, providing personalised luxury service, and building relationships with clients.

What is expected in terms of sales performance?

You are expected to be aware of and achieve or exceed sales targets set by your line manager and to actively link sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).

What kind of service should I provide to customers?

You should provide a luxury standard of service, demonstrating knowledge of all Parfums Christian Dior products and proposing personalized products to clients.

What type of experience is required for this role?

Previous experience in a luxury, consultative sales role is required, with experience in beauty and/or fragrance sales being advantageous.

Is prior knowledge of the Dior brand necessary?

Yes, being knowledgeable about Parfums Christian Dior products and the brand is essential for effectiveness in this role.

What personal attributes are desirable for a Dior Ambassador?

Desirable attributes include creativity, tenacity, results orientation, self-confidence, and an immaculate grooming standard that embodies elegance.

Does the company offer diversity and inclusion initiatives?

Yes, Parfums Christian Dior is committed to diversity and encourages inclusivity in the work environment, respecting the individuality of each candidate.

How can current LVMH employees apply for this position?

Current LVMH employees should apply online directly through the internal job board, Voices.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.