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Dior Ambassador - Pearsons

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Christian Dior Couture

Jun 27

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have 1-2 years in luxury retail, strong soft skills like teamwork and communication, critical thinking, adaptability, and embrace new technologies.
  • You will engage clients, sell products, and provide personalized service. Manage client data, operate cash registers if needed, monitor stock, and maintain store displays while following brand guidelines.

Requirements

  • Preferably previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally). Ideally a proven track record in excelling retail results & of working within a luxury retail environment.
  • Soft Skills That Align With Our Values
  • Critical Thinking
  • Teamwork & Collaboration
  • Communication & Interpersonal skills
  • Attention to detail
  • Strategic Thinking
  • Adaptability
  • Hard Skills
  • Embraces new technologies: Readily embraces, adopts and learns new technologies.

Responsibilities

  • SELLING DIOR
  • Conduct in store and/or remote selling activities, acting as a personal shopper
  • Sell Dior Products By Meeting Our Clients’ Needs And Providing a Memorable Experience Through High Standard Of Service To Clients Throughout The Whole Sales Process, Following The Brand D.I.O.R. Method
  • Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Identify and understand customers’ needs
  • Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
  • Communicate passionately and educate clients on the brand and products
  • Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
  • Master Brand, Category and Competition Knowledge
  • Client Experience And Management
  • Develop durable relationships with existing clients in store and remotely
  • Engage new clients to the brand, through genuine human interaction
  • Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
  • Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
  • OPERATIONS
  • Know and apply merchandising guidelines
  • Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
  • Monitor shelves inventory and display new products when needed (only if applicable)
  • Operate cash registers and close daily revenues (only if applicable)
  • Carry out all assigned operational and administrative tasks
  • Maintain good relationships with retailers
  • Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines

FAQs

What is the role of a Dior Ambassador at Pearsons?

The Dior Ambassador is responsible for promoting the Dior brand and values, providing an unforgettable client experience, achieving sales targets, and working closely with various functional partners.

What are the working hours for this position?

The position requires 30 hours of work per week.

Is previous retail experience required for this role?

Yes, preferably 1-2 years of professional experience in retail or the service industry, ideally within a luxury environment, is required.

What are the key responsibilities of a Dior Ambassador?

Key responsibilities include conducting in-store and remote selling, developing client relationships, achieving retail sales targets, managing client data, and carrying out operational tasks.

How do I apply for the Dior Ambassador position?

You can submit your application via the Dior website. A recruiter will review your application, and if it aligns with the requirements, you will be contacted for an initial HR interview.

Is there a specific skill set required for this job?

Yes, candidates should possess a combination of soft skills such as critical thinking, communication, and teamwork, as well as hard skills related to embracing new technologies.

What is the company’s stance on inclusivity?

The company values inclusivity as a core principle and strives to create a diverse and welcoming environment for all employees and clients.

Will I receive training for the Dior products and brand?

Yes, you are expected to master the brand, category, and competition knowledge, which includes receiving training to effectively communicate and educate clients about Dior products.

Is this position suitable for internal candidates?

Yes, internal candidates who are currently LVMH employees are encouraged to apply through the internal job board: WORK @LVMH - Voices.

What tools will I use to manage client interactions?

You will leverage Dior content and tools, such as Dior Connect and Ipos, to drive traffic, develop client loyalty, and manage client interactions effectively.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.