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Dior Ambassador - Selfridges London

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Christian Dior Couture

Jun 28

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • London

AI generated summary

  • You need luxury sales experience, strong selling skills, and beauty knowledge. Proficiency in POS/CRM, creativity, confidence, and a results-driven attitude are essential.
  • You will sell Dior products, provide luxury service, build customer relationships, achieve sales targets, manage stock, and maintain client data to enhance customer loyalty and engagement.

Requirements

  • Previous experience working in a luxury, consultative sales role is required.
  • Experience in beauty and/or fragrance sales is advantageous.
  • Strong selling skills.
  • Proven sales track record in a luxury retail environment.
  • Strong knowledge of beauty and skincare products (or ability to quickly acquire).
  • Proficiency in using point-of-sale (POS) systems and customer relationship management (CRM) tools (e.g., ipos).
  • Excellent product presentation and application.
  • Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
  • Self-confident; able to approach and engage with customers at ease.
  • Driven and results-orientated, seeking out ways to continually grow the business through events and counter activity.
  • Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service.
  • Immaculately groomed and presented, embodying the elegance that customers identify with Parfums Christian Dior.

Responsibilities

  • ‘Pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
  • Be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients.
  • Achieve or exceed sales targets, as set by your line manager.
  • Pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
  • Initiate contact with clients and welcome them both on counter and through traffic stopping.
  • Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients.
  • Educate clients on Parfums Christian Dior products and the brand.
  • Participate in merchandise management and ensure that it is in line with Corporate guidelines.
  • Monitor stock levels, report any issues and ensure that there are sufficient levels.
  • Adhere to all company procedures and policies, as outlined in the employee handbook.
  • Update ipos tool with client data including all sales and client profile.
  • Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments.
  • The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

FAQs

What are the key responsibilities of a Dior Ambassador at Selfridges London?

The key responsibilities include proactively selling Parfums Christian Dior products, providing luxury service to customers, achieving sales targets, developing personal relationships with clients, educating clients on products, managing merchandise, monitoring stock levels, and utilizing customer data to build clientele.

Is previous experience in luxury sales required for the Dior Ambassador position?

Yes, previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

What soft skills are necessary for this role?

Necessary soft skills include being creative, self-confident, driven, tenacious, and impeccably groomed and presented, all in alignment with Parfums Christian Dior’s values.

Will I receive training in product knowledge?

Yes, you will develop and enhance your knowledge of beauty and skincare products, and training will be provided to help you become an expert in Parfums Christian Dior's offerings.

What tools and systems will I need to be familiar with in this role?

You will need to be proficient in using point-of-sale (POS) systems and customer relationship management (CRM) tools, such as ipos.

How does the recruitment process work for this position?

The recruitment process includes submitting your application, an initial HR interview if your profile aligns, followed by in-person interviews with the Hiring Manager and Team Leader.

Is there a focus on inclusivity within the company?

Yes, inclusivity is a core principle at Parfums Christian Dior, aimed at creating a respectful and welcoming environment for all employees, regardless of their uniqueness.

Are there opportunities for career development in this role?

Yes, there are opportunities for skills development in both soft and hard skills, as well as potential career paths within the company.

What is the desired outcome for customer interactions?

The desired outcome is to ensure a personalized luxury service that leaves clients feeling valued, promoting customer satisfaction and loyalty.

Will I be required to meet sales targets?

Yes, achieving or exceeding sales targets set by your line manager is a critical part of the role.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.