Logo of Huzzle

Direct Banking Team-HO & SUPPORT-Direct Channels

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Facilities Management
  • Mumbai
    Remote

Requirements

  • Basic excel knowledge
  • Two wheeler is must as it involves extensive field visits

Responsibilities

  • Conduct monthly physical verification of cash in allocated ATMs & Vendor vaults
  • Ensure allocated ATMs/ elobbies site hygiene – Physically inspect such sites hygiene on monthly basis & ensure rectification of identified issues through CREM Team
  • Maintain ATM/Other Automated Touch Points Uptime through Managed Service Providers in liaison with related various internal stake holders (IT/ CREM/ Currency Chest/ RL/ CBRL Branches etc.)
  • Coordination with self-servicing branches for ATM related issue resolution
  • Identify local external as well as internal factors having impact on Automated Touch Points transactions & take corrective measures
  • Facilitate various – ATM & site related analysis on need basis
  • Ability to undertake field as well as desk assignments
  • Coordination with Network & Switch team for issue resolution
  • Coordination with Vendors Cash Team for regular cash loading and EOD

FAQs

What is the main responsibility of this job role?

The main responsibility is to conduct monthly physical verification of cash in allocated ATMs and vendor vaults, while ensuring site hygiene and maintaining ATM uptime through coordination with various internal stakeholders and service providers.

Are there any travel requirements for this position?

Yes, the role involves extensive field visits, so having a two-wheeler is a must.

What technical skills are required for this job?

Basic Excel knowledge is required for this position.

What traits are important for success in this role?

Important personality traits include good communication skills, people networking expertise, time management, and the ability to multitask.

Will I need to coordinate with other teams?

Yes, you will need to coordinate with various internal teams such as IT, CREM, Network & Switch team, and external vendors for issue resolution and cash loading.

Is physical fitness important for this role?

Yes, the position requires conducting physical inspections and involves considerable fieldwork, so a degree of physical fitness is important.

What kind of analysis will I be doing in this role?

You will facilitate various ATM and site-related analyses as needed to identify and rectify issues impacting automated touch points.

How often will I be inspecting ATM and elobby site hygiene?

You will be required to physically inspect the hygiene of allocated ATMs and elobbies on a monthly basis.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.