Logo of Huzzle

Home

Matches

Explore

Manage

Director-Business Operations

image

American Express

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • New York

AI generated summary

  • You need 5-7+ years in operations or related fields, strong risk management knowledge, process design experience, stakeholder influence, and excellent communication skills. Bachelor's required.
  • You will manage daily operations, enhance controls, analyze risks, drive process improvements, support risk governance, and lead cross-functional initiatives to ensure effective execution.

Requirements

  • 5-7+ years of experience in business operations, operational risk, control management, audit, or related roles.
  • Strong understanding of the operational risk management lifecycle.
  • Experience in designing and implementing processes and controls in partnership with business teams.
  • Proven ability to influence stakeholders across business, technology, and risk functions.
  • Track record of driving delivery across multiple initiatives in complex environments.
  • Strong analytical and problem-solving skills, with sound judgement.
  • Clear, concise communicator - comfortable operating with senior stakeholders.
  • Hands-on leadership style with high accountability and follow through.
  • Bachelor's Degree required.

Responsibilities

  • Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered.
  • Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected.
  • Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes.
  • Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices.
  • Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure.
  • Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered.
  • Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders.
  • Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion.
  • Contribute to longer-term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality.
  • Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG.

FAQs

What is the primary responsibility of the Director of Business Operations at American Express?

The Director of Business Operations is responsible for strengthening how the Global Client Group delivers for its customers by driving operational discipline, effective risk management, and strong control execution across the global organization.

What skills are required for this Director position?

Candidates should have a strong understanding of the operational risk management lifecycle, experience in designing and implementing processes and controls, the ability to influence stakeholders, strong analytical skills, and effective communication skills with senior stakeholders.

How many years of experience are required for this role?

A minimum of 5-7+ years of experience in business operations, operational risk, control management, audit, or related roles is required.

What are the expected salary and compensation for this role?

The salary range for this position is $123,000.00 to $215,250.00 annually, plus bonus, equity (if applicable), and benefits.

What type of benefits does American Express provide?

American Express offers competitive salaries, bonus incentives, a 6% company match on retirement savings, medical, dental, vision, life insurance, flexible working models, parental leave, access to wellness centers, and career development opportunities.

Is this position focused on any specific industry or clientele?

Yes, the role serves American Express’ largest and most complex global merchants across retail, online, and travel-related industries.

What is the work model adopted by American Express?

American Express utilizes the Amex Flex model, providing greater flexibility that can include onsite, hybrid (combination of in-office and virtual days), or fully virtual arrangements based on role and business needs.

Will American Express sponsor visas for this Director position?

No, American Express will not pursue visa sponsorship for this position; employment eligibility to work in the United States is required.

What is expected in terms of stakeholder engagement for this position?

The Director must effectively partner with Client Managers, GCG leadership, and enterprise stakeholders to ensure processes and controls are well designed and consistently executed to support high-quality customer outcomes.

How important is analytical capability for this role?

Strong analytical and problem-solving skills are essential, as the role involves monitoring, analyzing, and driving resolution of operational risk events and providing actionable insights to senior leaders.

image

American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.