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Director, Digital Workplace Platforms & Services

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Planet

Sep 14, 2024

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Madrid
  • Quick Apply

AI generated summary

  • You must have a BA/BS, 5+ years in digital workplace services, strong stakeholder management, IT transformation expertise, financial acumen, and excellent communication skills.
  • You will enhance the IT experience for 3,000+ users, drive service improvements, manage digital workplace projects, oversee budgets, and foster collaboration while ensuring security and compliance.

Requirements

  • - BA/BS degree in a related field or equivalent experience.
  • - Over 5 years of experience leading global End User Compute/Digital Workplace Services in large corporate environments.
  • - Proven ability to deliver customer-centric IT services and manage 24x7 service delivery.
  • - Strong stakeholder and supplier management skills, including working with large/global service integrators and outsourcers.
  • - Demonstrated expertise in IT and digital transformation, with experience in service roadmaps and best practices (ITILv4/3, Agile, ISO/IEC 27001).
  • - Skilled in financial management, budget control, and crisis leadership with a focus on security and service resilience.
  • - Excellent interpersonal, communication, and cross-functional collaboration skills.
  • - Recognized as a leader in IT, valued by senior stakeholders across various geographies.

Responsibilities

  • Delivering a seamless IT experience by integrating Digital Workplace functions with Planet IT, ensuring efficient end-user services for over 3,000 global employees.
  • Driving a world-class employee experience through IT Service Desk operations, collaboration tools, and end-user computing services.
  • Leading continual improvement of DWS technologies, processes, and operations, aligned with Planet’s growth and security requirements.
  • Building and maintaining strong relationships with business stakeholders, ensuring regular communication on service needs, improvements, risks, and changes.
  • Collaborating with project teams to introduce new DWS capabilities that add value for the business and enhance the employee experience.
  • Ensuring simple, secure, and effective workplace technology solutions for end users while fostering a customer-first culture.
  • Deliver a customer-first, service-driven mindset, understanding the experience and needs of internal customers, ensuring service delivery aligns with excellence in customer experience and stakeholder requirements.
  • Collaborate with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity, and satisfaction.
  • Foster a customer-oriented culture and promote security-by-design capabilities and a mindset driven by continual service improvement techniques.
  • Champion best practices for virtual collaboration, including video conferencing, instant messaging, document collaboration, and project management.
  • Define and promote user-centric design principles to enhance the overall digital workplace experience for employees.
  • Ensure the global provision of workplace technology and Service Desk services, including projects and enhancements that reinforce outstanding service delivery.
  • Ensure Digital Workplace operations deliver effective solutions for end-users.
  • Oversee the global effectiveness and efficiency of all digital workplace solutions, including collaboration technologies, device deployment and management, end-user storage, desktop virtualization, printing, and telephony.
  • Manage teams to support and deliver a resilient end-user computing service that meets business needs.
  • Ensure security is central to service delivery and infrastructure management.
  • Ensure the scalability, security, and reliability of the digital workplace infrastructure to support the organization's evolving needs.
  • Develop and drive the strategic roadmap for digital workplace and collaboration initiatives, ensuring alignment with organizational goals and objectives.
  • Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices.
  • Monitor and enforce adherence to governance policies, proactively addressing compliance issues or security vulnerabilities.
  • Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of digital workplace initiatives.
  • Develop and control the annual Opex and Capex budgets for Digital Workplace and Collaboration, ensuring the achievement of annual targets.
  • Financial and budgetary accountability for the function, ensuring responsible allocation of resources.
  • Manage relationships with technology vendors, service providers, and consultants, overseeing contracts to ensure successful delivery of digital workplace solutions and services.
  • Analyse data and feedback to identify opportunities for optimization and continuous improvement in digital workplace capabilities.
  • Lead the development of training programs, resources, and support mechanisms to promote adoption and proficiency among employees.
  • Evaluate, select, and deploy tools and platforms that enable seamless communication, knowledge sharing, and teamwork across the organization.

FAQs

What is the job title for this position?

The job title for this position is Director, Digital Workplace Platforms & Services.

Where is this position located?

This position is hybrid and can be based in either the Madrid Office in Spain or Porto in Portugal.

What type of employment is being offered?

This position is a full-time role.

When was this job posted?

The job was posted yesterday.

What is the job requisition ID for this role?

The job requisition ID is JR08374.

What are the main responsibilities of this role?

The main responsibilities include delivering a seamless IT experience, driving employee experience through IT Service Desk operations, leading continual improvement of digital workplace technologies, and collaborating with stakeholders among other duties.

What qualifications are required for this position?

A BA/BS degree in a related field or equivalent experience is required, along with over 5 years of experience in leading global End User Compute/Digital Workplace Services.

What skills are preferred for this role?

Preferred skills include strong stakeholder and supplier management, expertise in IT and digital transformation, financial management, and excellent interpersonal and communication skills.

Does Planet offer career growth opportunities?

Yes, Planet encourages career growth in a fast-paced technology market.

Is Planet an equal opportunity employer?

Yes, Planet is an equal opportunity employer that values diversity in the workplace.

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Planet

Largest earth observation satellite network delivering a near-daily global dataset

Technology
Industry
501-1000
Employees
2010
Founded Year

Mission & Purpose

Planet is the leading provider of global, daily satellite imagery and insights. Planet is driven by a mission to image all of Earth’s landmass every day, and make global change visible, accessible, and actionable. Founded in 2010 by three NASA scientists, Planet designs, builds, and operates the largest fleet of imaging satellites, as well as online software, tools and analytics needed to deliver data to users. Decision makers in business, government, and within organizations use Planet's data and machine learning-powered analytics to develop new technologies, drive revenue, power research, and make informed, timely decisions to solve our world's toughest challenges.