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Director, Operational Excellence & Continuous Improvement

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McKesson

Jan 21, 2025

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Healthcare
    Business, Operations & Strategy
  • Mississauga

Requirements

  • Bachelor’s degree in Engineering, Operations Management, or a related field; advanced degree is a strong asset
  • 8-10 years of experience in operational excellence, process improvement, or related areas, with a strong track record of successful implementation
  • 3-5 years of experience in patient services, pharmacy programs, call centers, or related specialty healthcare fields is a strong asset
  • Six Sigma Black Belt certification is required

Responsibilities

  • Create and implement a comprehensive operational excellence strategy that aligns with organizational objectives and drives continuous improvement.
  • Conduct in-depth analysis of current processes, identify inefficiencies, and recommend improvements to optimize performance including identifying opportunities to leverage technology such as process automation to enable efficiencies.
  • Apply Lean, Six Sigma, and other operational excellence methodologies to develop and implement robust improvement initiatives.
  • Utilize data analytics to measure performance, identify trends, and support decision-making processes.
  • Document and share best practices across the organization to foster a culture of operational excellence.
  • Provide guidance and mentorship to teams on operational excellence principles and tools, facilitating knowledge transfer and skill development.
  • Work closely with cross-functional teams to ensure alignment and support for operational excellence initiatives.
  • Support organizational change efforts related to process improvements and operational changes.
  • Establish and track key performance indicators (KPIs) to assess the effectiveness of improvement initiatives.

FAQs

What is the primary focus of the Director, Operational Excellence role?

The primary focus of the Director, Operational Excellence is to drive process improvement initiatives and promote a culture of continuous improvement across the organization, aligning operational excellence strategies with organizational objectives.

What are the required qualifications for this position?

Applicants should have a Bachelor’s degree in Engineering, Operations Management, or a related field, 8-10 years of experience in operational excellence, and a Six Sigma Black Belt certification. Experience in healthcare-related specialties is also preferred.

Is there potential for leadership growth in this role?

Yes, while initially an individual contributor role, this position has the potential to evolve into a leadership role as the candidate builds the Operational Excellence team.

What methodologies will be applied in this role?

The Director will apply Lean, Six Sigma, and other operational excellence methodologies to develop and implement robust improvement initiatives.

Will the successful candidate be involved in data analysis?

Yes, the role involves utilizing data analytics to measure performance, identify trends, and support decision-making processes.

What kind of skills are essential for this position?

Key competencies include strong interpersonal and communication skills, analytical skills, leadership and mentorship abilities, and experience with digital tools and technology to enable efficiencies.

How does McKesson support continuous improvement initiatives?

McKesson supports continuous improvement initiatives by providing guidance and mentorship, establishing and tracking key performance indicators (KPIs), and fostering a culture of operational excellence throughout the organization.

What is the salary range for this position?

The base pay range for this position is between $115,100 and $191,900, based on various factors such as performance, experience, and local market evaluations.

Does McKesson provide equal employment opportunities?

Yes, McKesson is an Equal Opportunity Employer and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.

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McKesson

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

McKesson is a UK-based healthcare services and information technology company that plays a pivotal role in improving healthcare delivery. Their ultimate mission is to empower healthcare providers with innovative solutions and technology to ensure better patient outcomes and operational efficiency. With a purpose deeply rooted in patient care, McKesson offers a wide range of services, including pharmaceutical distribution, medical supplies, technology solutions, and clinical support. They strive to enhance healthcare accessibility, quality, and affordability, making a significant contribution to the overall health and well-being of communities across the UK.

Culture & Values

  • Integrity

    McKesson employees make decisions, both big and small, with a focus on what is ethically right. Above all, we are committed to the greater good—for our company, our customers and the health care industry.

  • Inclusion

    We strive to create and maintain an inclusive culture where everyone feels comfortable bringing their authentic self to work each day. We embrace and respect each other as we are. Stand up for what is right and treat everyone with integrity and respect.

  • Customer-First

    Our commitment to our customers sets us apart. We hear time and again from our customers that they choose McKesson for our follow-through and customer-focused service. Our customers are at the center of everything we do, and our success comes from their success. They benefit from McKesson’s customized approach to their business and our ability to help them stay ahead of the changing health care landscape.

  • Accountability

    We make personal commitments—to our customers, vendors, and our colleagues. We hold ourselves accountable for keeping those promises. We take individual responsibility for the decisions we make to get results for our customers. We build trust with our customers by delivering on our promises. We all own accountability for McKesson.

  • Respect

    Our people treat each other, our customers and our vendors with dignity, consideration, open-mindedness and respect. By valuing diverse styles and skills, recognizing everyone’s contribution, and staying open to each other’s perspectives, McKesson cultivates an environment of innovation and collaboration—which pays off in the way we solve problems for our customers.

  • Excellence

    Our journey to excellence never ends—we always aim higher for our customers and partners. We act with success in mind and focus on results, constantly finding new ways to innovate, improve, and rigorously measure our progress. When customers choose McKesson, they’re choosing an industry leader who will work tirelessly to achieve excellence in quality, safety and efficiency—for the better health of our customers and the entire health care industry.

Benefits

  • Coverage you can rely on

    Total Rewards are our way of recognizing your hard work, and they include benefits that go beyond your base pay and healthcare coverage. We offer: Medical, Dental, and Vision, Health Spending Accounts, Flexible Spending Accounts, Financial Benefits including, 401(k) (U.S.), Pension (Canada), and Employee Stock Purchase Plan

  • Support for your total well-being

    Whether you want to relax and unwind, improve your fitness, or free your mind from stress, there’s a program for you. We offer: Mental Health Programs, Flexible Schedules, Paid Time Off, Wellness Program, Education Reimbursement, Volunteer Opportunities