Logo of Huzzle

Home

Matches

Explore

Manage

Director Strategic Clients | UK | Global Sales - Luxury & Lifestyle

image

Accor

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need a Master’s in hospitality, 10+ years in Luxury MICE travel, strong account management, negotiation skills, and the ability to build client relationships while driving revenue growth.
  • You will manage strategic luxury MICE agency portfolios, build stakeholder relationships, identify business opportunities, promote hotels, communicate with sales teams, and ensure accurate reporting.

Requirements

  • Master’s degree preferably in hospitality, events management or related field
  • Minimum of 10 years of relevant experience in the Luxury MICE travel industry
  • Minimum 5-year experience in a similar position e.g. MICE Sales
  • Negotiate with global, multi-interlocutor and multi-cultural clients
  • Proven experience in portfolio management of Strategic and key accounts at C-Level
  • Sales and results orientated
  • Proven track record of revenue growth, key account management, agency relationships and delivering on budgets/targets
  • Capability to manage large/complex accounts
  • Service provider mindset
  • Strong commercial acumen, analytical skills to monitor market new trends and hotel distribution developments
  • Excellent communication, presentation and negotiation skills
  • Fluent in English
  • Strong team spirit and luxe mindset
  • Capability to build strong and close relationships with customers
  • Contribute positively to Accor's brand image, embody the group's values and embrace the new LL division objectives & mindset

Responsibilities

  • Manage a portfolio of Strategic Luxury MICE agencies in UK
  • Build a high level of relationship with the key stakeholders of the Strategic clients’ portfolio
  • Identify and develop new business opportunities
  • Proactively promote all luxury and lifestyle hotels towards clients’ portfolio
  • Communicate efficiently and regularly with LL hotels sales team and align sales actions based on Global Sales LL strategy and expectations
  • Follow sales budget guidelines and plan activities accordingly
  • Create & execute related sales actions to respond to LL hotels’ need periods, increase production and increase awareness of Accor luxury and lifestyle brands in the market.
  • Maintain full and accurate knowledge of the competitive hotel chains, monitor competitor activity, and adjust strategy according to market needs and trends.
  • Ensure accurate production reporting, Anais (CRM) and database at all times.
  • Manage a close relationship with the key stakeholders of the Accor shared services (Digital Factory, Loyalty, legal, Global Sales PME…)
  • Build strong relationships with industry partners e.g. airlines/DMC’s etc
  • Work closely with the LL sales coordinators
  • Contribute to the LL Sales team spirit and life

FAQs

What is the main objective of the Director Strategic Clients Luxury and Lifestyle UK?

The main objective is to deliver business, value, strategy, and visibility to the luxury and lifestyle hotel network through partnerships with major strategic clients and MICE agencies, aligning with the global LL Sales strategy.

What qualifications are required for this position?

A Master’s degree in hospitality, events management, or a related field is preferred, along with a minimum of 10 years of relevant experience in the Luxury MICE travel industry and at least 5 years in a similar MICE Sales role.

Is experience with luxury MICE agencies necessary?

Yes, a minimum of 10 years of relevant experience in the Luxury MICE travel industry is required, specifically managing a portfolio of Strategic Luxury MICE agencies.

What are the main responsibilities of the Director Strategic Clients?

Responsibilities include managing a portfolio of strategic luxury MICE agencies, building relationships with stakeholders, identifying new business opportunities, and promoting luxury and lifestyle hotels to clients.

Is fluency in languages other than English required?

The job description specifies that fluency in English is required, but it does not indicate the necessity of other languages.

How does this role contribute to the Accor brand?

The role contributes by building strong relationships with clients, increasing awareness of Accor's luxury and lifestyle brands, and embodying the group's values and objectives.

What type of clients will the Director Strategic Clients be engaging with?

The Director will oversee a portfolio of UK-based luxury MICE agencies and select corporate clients that book meetings and events.

Is a service provider mindset expected from the candidate?

Yes, a service provider mindset is one of the key qualifications desired for this position.

Does the role involve navigating complex negotiation scenarios?

Yes, the candidate should have experience negotiating with global, multi-interlocutor, and multi-cultural clients.

What information system will the Director need to manage?

The Director is expected to ensure accurate production reporting using Anais (CRM) and maintain an accurate database at all times.

image

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.