DISABILITY INSURANCE PROGRAM REPRESENTATIVE

Employment Development Department

Mar 4, 2025

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
Customer Relations
Government & Politics
Sacramento

Requirements

Must comply with office security requirements. Travel and/or overtime may be required.
The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
To apply for this position, you must obtain list eligibility by taking and passing the examination.
The SOQ may be no more than two pages in length, double spaced, use 12 size point font, with 1-inch margins, and your first and last name at top right-hand corner of the page.
The position(s) may require an applicant to pass a background investigation.
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

Responsibilities

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.
Must comply with office security requirements. Travel and/or overtime may be required.
The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format, with the amount of telework at the discretion of the department.

Is this position eligible for visa sponsorship?

No, this position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

What is the salary range for this position?

The salary range for the Disability Insurance Program Representative position is between $3,937.00 - $6,126.00, depending on the classification level (A, B, or C).

Are there specific language requirements for this position?

Yes, fluency in the Spanish language is required for this position. Candidates may need to pass an approved language fluency test if a current record of fluency is not available.

What are the working hours for this position?

The working hours for this position are from 8:00 am to 5:00 pm, Monday through Friday.

What benefits are offered with this position?

Benefit information can be found on the CalHR website and the CalPERS website, which detail the available benefits for state employees.

How do I apply for this position?

You can apply through your CalCareer Account at www.calcareers.ca.gov. Alternatively, you can mail a completed State Examination/Employment Application STD Form 678 to the provided mailing address.

Is there a deadline for applying?

Yes, the final filing date for applications is March 13, 2025.

Will I need to complete an examination to apply?

Yes, to apply for this position, you must obtain list eligibility by taking and passing the examination unless you already have list eligibility for this classification.

What is a Statement of Qualifications (SOQ) and is it required?

A Statement of Qualifications (SOQ) is required and serves as documentation of a candidate’s ability to present information clearly in writing. It is not a resume and should respond to the prompt about your background and qualifications.

Can you provide details on the working location?

The working location for this position is 5009 Broadway, Sacramento, CA 95820.

Employment Development Department

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Government

Industry

5001-10,000

Employees

Mission & Purpose

When you turn to us, we have a program that can help you reach your goals. From time to bond with your newborn, some cushion to find a job after being laid off, the resources to focus on your recovery after being injured, to the guidance and support that can help you manage a successful business in California, we’ll help you get there. The EDD serves millions each year through our dedicated programs and services and is available to all Californians. This includes unemployment and disability benefits, Paid Family Leave, workforce services and more! Our page is dedicated to providing you with timely news and information about our Department. This page is not a customer support or help desk for technical or claim-related issues. If you need help with any of our services, we encourage you to use one of the many self-help portals on our website at https://edd.ca.gov/about_edd/Online_Services.htm. Please do not share any personal information on our channel, including your Social Security number, claim number, address, phone number, medical information, or employment history. Our channel is available to the public and as such, personal information should not be shared. Any reference or association we make on this page does not constitute an endorsement or recommendation by the EDD. We welcome your comments and feedback on our page and ask that you adhere to our "Comment Policy" when communicating with our community. Read our "Comment Policy" at https://www.edd.ca.gov/about_edd/social-media.htm.