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E-Commerce Assistant

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PANDORA Jewelry

Nov 2

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Logistics
  • Johannesburg

Requirements

  • Minimum Matric / Grade 12
  • Experience within the retail industry (is a bonus)
  • Experience in Ecommerce (is a bonus)
  • Must be able to work weekends / shifts as and when needed
  • Must have immaculate ATTENTION TO DETAIL
  • Must be results driven with high energy
  • Hardworking
  • Must be a fast learner / eager to learn
  • Problem solving abilities

Responsibilities

  • Print customer orders out daily
  • Ensure efficient picking, packing, dispatching of orders daily
  • Providing a professional level of customer service via email, phone and in person with emphasis on strong after sales service
  • Stock control and maintenance
  • To accurately invoice all online sales into MPOS daily
  • Process EDNs onto MPOS in a duly manner
  • Accurately check and count stock received for E-commerce inventory (replenishment / store transfers)
  • Ensure high accuracy when replenishing stock into location bins
  • Safeguarding the stock room, prevent any unauthorized access to the best of your ability
  • To ensure refunds are done within the correct process and credit notes issued accordingly
  • To ensure all returns are processed correctly and dealt with efficiently and timeously (same day of receipt)
  • Sort / put away invoices effectively
  • Maintain packing stations with efficient POSM
  • Housekeeping of the Ecommerce environment

FAQs

What are the working hours for the E-Commerce Assistant position?

This is a part-time role with a total of 96 hours, and the candidate must be able to work weekends and shifts as needed.

Where is the E-Commerce Assistant position located?

The position is located at our Johannesburg South Africa Head Office.

What is the main purpose of the E-Commerce Assistant role?

The main purpose is to ensure that all online orders are efficiently picked, packed, dispatched, and invoiced within SLA while providing an exceptional online shopping experience to customers.

What qualifications are required for this role?

A minimum qualification of Matric / Grade 12 is required. Experience within the retail or e-commerce industry is a bonus.

What are the key responsibilities of the E-Commerce Assistant?

Key responsibilities include printing customer orders, efficient order processing, providing customer service, stock control, invoicing, processing returns, and maintaining the e-commerce environment.

What are the core competencies required for this role?

Core competencies include immaculate attention to detail, being results-driven, hardworking, a fast learner, and possessing problem-solving abilities.

Will I be trained for this position?

Yes, we expect candidates to be eager to learn, and on-the-job training will be provided as necessary.

Is experience in e-commerce necessary for this role?

While experience in e-commerce is a bonus, it is not strictly necessary. However, any relevant experience in the retail industry would be advantageous.

What type of customer interactions will the E-Commerce Assistant have?

The E-Commerce Assistant will interact with customers via email, phone, and in person, emphasizing strong after-sales service.

Will the E-Commerce Assistant have any inventory responsibilities?

Yes, the E-Commerce Assistant is responsible for stock control and maintenance, accurate invoicing, and ensuring the proper processing of returned items.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.