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eCommerce Operations Specialist (Contract)

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Shutterfly

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Product
  • United States
    Remote

AI generated summary

  • You need 3+ years in eCommerce, experience with large-scale CMS and Optimizely, detail-oriented, team player, customer-focused, and capable of HTML/CSS troubleshooting.
  • You will manage and publish content, optimize landing pages, execute promotional assets, update navigation, ensure quality assurance, and collaborate with cross-functional teams on campaigns.

Requirements

  • At least 3 years experience in online merchandising or managing eCommerce websites
  • Experience with large-scale content management systems (CMS)
  • Detail-oriented as your work is highly visible
  • Ability to work as a team as well as independently
  • Possess an affinity for the customer and a desire to provide the best customer experience
  • Technical ability to develop and troubleshoot HTML and CSS code
  • Experience with Optimizely CMS

Responsibilities

  • Manage, publish, and maintain website and mobile app content using Optimizely CMS, ensuring accuracy, consistency, and brand standards across all experiences.
  • Build and optimize landing pages and mobile app screens that support merchandising goals and enhance the customer journey.
  • Execute promotional content—including banners, modules, and placements—across site pages in alignment with campaign, pricing, and merchandising strategies.
  • Maintain and update global and category-level navigation to ensure a seamless, intuitive browsing experience.
  • Support homepage and promotional page updates to reflect active campaigns, offers, and seasonal initiatives.
  • Participate in quality assurance (QA) for site and app content, validating functionality, accuracy, and visual integrity prior to launch.
  • Partner closely with the Site Operations team and cross-functional stakeholders—including Marketing, Pricing & Promotions, Creative, and eCommerce—to align on requirements, timelines, and execution plans.

FAQs

What is the job title for this position?

The job title is eCommerce Operations Specialist (Contract).

What will be my primary responsibilities in this role?

You will manage, publish, and maintain website and mobile app content, build and optimize landing pages, execute promotional content, maintain navigation, and participate in quality assurance for site and app content.

What experience is required for this position?

You need at least 3 years of experience in online merchandising or managing eCommerce websites.

Is experience with CMS necessary for this role?

Yes, experience with large-scale content management systems (CMS) is required. Familiarity with Optimizely CMS is helpful but not required.

Will I be working independently or in a team?

You will have the opportunity to work both independently and as part of a team, collaborating closely with cross-functional stakeholders.

What technical skills are preferred for this position?

It is helpful to have technical ability to develop and troubleshoot HTML and CSS code, although it is not a requirement.

What is the compensation for this role?

The compensation package is based on multiple factors and ranges from $35 to $40 per hour.

Is there a possibility for bonuses or benefits in this position?

Yes, this position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks.

What is the duration of this contract role?

This is a contract role that will last through the end of 2026.

When can I apply for this position?

Applications will be accepted on an ongoing basis until the position is filled.

Where should I reside to be eligible for this remote work opportunity?

You must reside in a state where Shutterfly is registered to do business, excluding North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

We make life's experiences unforgettable!

Retail & Consumer Goods
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Shutterfly is an online platform that provides personalized photo products and services, helping people transform their memories into lasting keepsakes. The company allows customers to create custom photo books, cards, gifts, home décor, and more, using their own photos and designs. Shutterfly's mission is to inspire people to share life's joy by making it easy to preserve, enjoy, and share their favorite moments. The purpose is to empower creativity and connection through personalised products that celebrate life's special moments.