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End User Technology Engineer

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University College London Hospitals NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • IT & Cybersecurity
    Healthcare
  • London

AI generated summary

  • You should have strong analytical skills, a proactive attitude, a commitment to high-quality service, and flexibility for out-of-hours work during peak periods. Hospital experience is a plus.
  • You will configure, maintain, and test end-user technology, support installations and upgrades, ensure device reliability, and collaborate on projects while promoting safe technology use.

Requirements

  • - Previous experience in a hospital or healthcare environment would be an advantage but is not essential.
  • - A proactive and resilient approach.
  • - Strong analytical and problem-solving skills.
  • - A commitment to delivering high-quality, person-centred customer service.
  • - Flexibility to participate in out-of-hours working during peak periods, such as major deployments and go-lives is required.

Responsibilities

  • These are hands-on, fully on-site role responsible for the configuration, maintenance, testing, and ongoing operation of end-user technology across multiple hospital sites
  • You will support the opening, refurbishment, and reconfiguration of clinical and corporate areas, including the installation, configuration, and verification of workstations, printers, peripherals, and associated software. This will include specialist printing solutions such as label and wristband printers that are essential to safe patient identification and care delivery.
  • Working as part of a close-knit team, you will contribute to project and improvement work, including device refresh programmes, upgrades, replacements, audits, and major deployments such as EHR go-lives.
  • You will support testing and validation activities to ensure that all devices are safe, secure, reliable, and fit for clinical use, and you will help maintain accurate configuration and asset records in line with agreed processes and best practice.
  • You will work closely with colleagues across the Digital Healthcare Directorate, including Technical Delivery and EHR application teams.
  • This role also involves promoting the safe and effective use of end-user technology, acting as an ambassador for Digital Healthcare.
  • Flexibility to participate in out-of-hours working during peak periods, such as major deployments and go-lives is required.

FAQs

What is the primary focus of the End User Technology Engineer role?

The primary focus is on enhancing the delivery of digital services across University College London Hospitals, specifically regarding end-user devices that support critical clinical workflows.

Where will the End User Technology Engineers be based?

The role is a hands-on, fully on-site position responsible for multiple hospital sites.

What responsibilities will the End User Technology Engineers have?

Responsibilities include the configuration, maintenance, testing, and ongoing operation of end-user technology, as well as supporting the installation and configuration of workstations, printers, and software.

Is previous experience in a healthcare environment necessary for this role?

Previous experience in a hospital or healthcare environment is beneficial but not essential.

What types of areas will the engineers support?

The engineers will support clinical and corporate areas including the Emergency Department, Intensive Care Units, Theatres, Maternity Services, and outpatient services.

What skills are essential for this position?

Essential skills include a proactive and resilient approach, strong analytical and problem-solving skills, and a commitment to high-quality, person-centered customer service.

Will the role involve collaboration with other teams?

Yes, the role will involve working closely with colleagues across the Digital Healthcare Directorate, including Technical Delivery and EHR application teams.

Is flexibility in working hours required for this role?

Yes, flexibility to participate in out-of-hours working during peak periods, such as major deployments and go-lives, is required.

What is the vision of University College London Hospitals NHS Foundation Trust?

The vision is to deliver top-quality patient care, excellent education, and world-class research.

Who can be contacted for further details or informal visits regarding this position?

For further details, you can contact Mr. Kenneth Chu, Head of EHR Technical Platform at kchu@nhs.net or Mr. Taj Uddin, EHR Team Lead at taj.uddin4@nhs.net.

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University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.