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Endoscopy Receptionist

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Frimley Health NHS Foundation Trust

18d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need excellent communication, strong organizational skills, clerical experience, IT literacy, and previous customer service in a hospital setting. Flexibility and ability to prioritize are essential.
  • You will handle patient administration, ensure a positive experience, monitor appointment systems, assist in meeting targets, and provide exceptional customer service to patients and staff.

Requirements

  • Excellent communication and customer service skills
  • Strong organisational skills with attention to detail
  • Ability to work effectively under pressure
  • A professional and compassionate approach when dealing with patients
  • High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
  • Excel and Word qualification or relevant transferable evidenced experience
  • Experience of clerical duties
  • High Standard of IT literacy/experience in computer use
  • Previous experience of working within a hospital setting
  • Previous front facing customer service experience
  • Work flexible hours as the service requires of the role
  • Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift in Charge
  • Excellent organisational skills
  • Ability to support clinical staff with patient and carers needs (non-clinical)
  • Ability to work within a busy environment

Responsibilities

  • The post holder will be responsible for ensuring all admin and clerical duties for patients coming into the Endoscopy units, ensuring a good patient experience across all Trust sites.
  • They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
  • The post holder will assist with meeting Trust targets.
  • The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

FAQs

What is the duration of the Endoscopy Receptionist contract?

The contract for the Endoscopy Receptionist position is for 12 months.

Where is the main base for the Endoscopy Receptionist role?

The main base for the Endoscopy Receptionist role is Wexham Park Hospital, with responsibilities also at Heatherwood Hospital.

What is the weekly working hours for this position?

The position requires full-time work of 37.5 hours per week.

What key skills are required for the Endoscopy Receptionist role?

Key skills required include excellent communication and customer service skills, strong organisational skills with attention to detail, and the ability to work effectively under pressure.

Is previous hospital experience necessary for this role?

Previous experience in a hospital setting and front-facing customer service is desirable but not essential.

What qualifications are required for applicants?

Applicants must have a high standard of English communication skills (verbal and written) and a GCSE or equivalent in Maths and English.

Are there opportunities for professional development within the organization?

Yes, Frimley Health NHS Foundation Trust provides first-class development opportunities for all staff, including a variety of professional, management, leadership, and clinical skills training.

Will the Endoscopy Receptionist need to work flexible hours?

Yes, the role requires flexibility to work hours as the service requires.

What type of environment will the Endoscopy Receptionist be working in?

The Endoscopy Receptionist will be working in a busy healthcare environment within endoscopy departments.

Are there any specific software skills required for the role?

While an Excel and Word qualification is desirable, a strong IT literacy and experience in computer use are essential for the position.

How does the organization promote work-life balance?

Frimley Health NHS Foundation Trust promotes a healthy work-life balance and encourages flexible working arrangements to meet the needs of staff and service users.

What values guide the organization?

The organization's values include a commitment to excellence, working together, facing the future, and being a modern, compassionate healthcare organization.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.