FAQs
What is the main purpose of the Enterprise Operations Engineer II role?
The main purpose of the Enterprise Operations Engineer II role is to manage Cloud Platforms at Mastercard and provide operational support for multiple customer applications and products hosted on these platforms.
What are the primary responsibilities of the Enterprise Operations Engineer II?
The primary responsibilities include continuous infrastructure monitoring, alert management, basic troubleshooting and incident response, service health checks, log monitoring and analysis, service desk and incident ticketing, as well as ensuring SLA and KPI adherence.
What qualifications are required for this position?
A BS Degree or equivalent combination of experience and formal education is required, along with experience in large-scale operations, strong troubleshooting skills, and a basic understanding of DevOps processes and cloud security.
Is experience in cloud environments necessary for this role?
Yes, experience in cloud environments such as AWS and Azure is required for this role.
What is the work environment like for the Enterprise Operations Engineer II?
The work environment is high-energy and detail-oriented, requiring the ability to function under pressure and work independently.
Does the role offer opportunities for collaboration with other teams?
Yes, the role requires collaboration with engineering teams for defects, new features, and operational processes.
What is the expected response time to issues in this role?
The role involves responding to issues in a timely and efficient manner, with the goal of minimizing impact to customers.
Is there a focus on continual improvement in this position?
Yes, there is a strong focus on continual process improvement around application environments and monitoring efforts to enhance stability and effectiveness.
What values drive the culture at Mastercard for this position?
The culture at Mastercard is driven by a decency quotient (DQ) that emphasizes inclusion, respect for individual strengths, and collaboration among employees.
What are the security responsibilities for employees in this role?
Employees are expected to abide by Mastercard's security policies, ensure the confidentiality and integrity of accessed information, report any suspected information security violations or breaches, and complete all periodic mandatory security training.