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Executive Assistant

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Deliveroo

Dec 9

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You need proven experience in executive support, strong organizational skills, excellent communication, G Suite proficiency, analytical capability, solution-oriented mindset, travel coordination, and adaptability.
  • You will manage calendars, coordinate travel, support meetings, track deliverables, communicate updates, analyze employee feedback, plan events, and enhance department efficiency through stakeholder collaboration.

Requirements

  • Proven experience in executive or team coordination roles, supporting senior leaders or cross-functional teams.
  • Strong project and organisational skills, able to manage competing priorities effectively.
  • Excellent communication and stakeholder management skills, both written and verbal.
  • Proficiency in G Suite (Sheets, Docs, Slides) and confidence working with data and presentations.
  • Analytical capability to interpret employee survey data and translate findings into actionable insights.
  • Hands-on, solutions-oriented mindset — comfortable stepping in to resolve issues and keep things moving.
  • Experience coordinating travel, events, and budgets.
  • Comfort working in a dynamic, high-change, technology-driven environment.
  • Interest or experience in customer operations, experience, or service excellence is a plus.

Responsibilities

  • Customer service for consumers, riders, and partners
  • Onboarding of new partners and riders
  • Setting customer and rider experience standards
  • Acting as the ultimate voice of the customer
  • Provide EA support to the Marketplace Support and Service Excellence leadership teams (4–6 leaders), including complex calendar management, travel coordination, and expense report submissions.
  • Coordinate group travel bookings for departmental trips, proactively resolving any travel challenges while team members are on the road.
  • Support quarterly planning meetings — coordinating logistics, tracking outcomes, and monitoring progress against action items.
  • Manage and maintain the department’s On Call rota and act as PagerDuty administrator, ensuring full coverage at all times.
  • Participate in on-call rotation (estimated one week per quarter).
  • Manage the department operating rhythm, including Leadership Team meetings, planning sessions, and daily/weekly cadences.
  • Track and follow up on key deliverables, ensuring accountability across teams.
  • Prepare and coordinate materials for All Hands meetings, including agenda creation, presentation development, logistics, and recognition awards (e.g. VIP awards).
  • Draft and design internal communications, such as monthly newsletters and leadership updates.
  • Analyse department Peakon (employee survey) results to surface insights on engagement and sentiment. Highlight pain points and propose clear, data-driven actions to management.
  • Partner with the Social Committee to plan and deliver department social events, maintaining budget tracking and spend compliance.
  • Drive participation in corporate engagement events, ensuring broad awareness and involvement across the team.
  • Lead the team culture and engagement strategy, working with leadership to coordinate team-building activities, recognition moments, and training sessions.
  • Support department-wide project execution, ensuring smooth delivery of cross-functional initiatives.
  • Track and report progress on sprint deliverables and strategic milestones.
  • Support continuous improvement efforts, identifying efficiency opportunities and implementing solutions.
  • Liaise with internal and external stakeholders to ensure seamless coordination of key initiatives.

FAQs

What is the primary mission of Deliveroo?

Our mission is to transform the way you shop and eat — connecting consumers, restaurants, shops, and riders to bring the neighbourhood to your door.

What teams will the Executive Assistant be supporting?

The Executive Assistant will support the Marketplace Support and Service Excellence leadership teams.

How many senior stakeholders will the Executive Assistant support?

The Executive Assistant will support 4-6 senior stakeholders.

What type of experience is required for this role?

Candidates need to have proven experience in executive or team coordination roles, supporting senior leaders or cross-functional teams.

What tools should candidates be proficient in for this role?

Candidates should be proficient in G Suite (Sheets, Docs, Slides) and comfortable working with data and presentations.

Is analysis of employee survey data part of the job responsibilities?

Yes, the Executive Assistant will be responsible for analyzing department Peakon (employee survey) results and translating findings into actionable insights.

What are the working conditions of this role?

The role is in a dynamic, high-change, technology-driven environment.

Is travel coordination part of the Executive Assistant's duties?

Yes, managing complex travel coordination and bookings for departmental trips is part of the role.

Will the Executive Assistant be involved in organizing department events?

Yes, the Executive Assistant will partner with the Social Committee to plan and deliver department social events.

Do we offer benefits related to health, family, finance, community, and personal development?

Yes, we offer a wide range of competitive benefits across health, family, finance, community, and personal development.

What is the work culture like at Deliveroo?

The work culture at Deliveroo emphasizes speed, ownership, empowerment of new ideas, and a commitment to diversity.

Will the Executive Assistant be required to participate in an on-call rotation?

Yes, the Executive Assistant is expected to participate in an on-call rotation, estimated at one week per quarter.

Is interest or experience in customer operations considered a plus for this role?

Yes, interest or experience in customer operations, experience, or service excellence is considered a plus.

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Deliveroo

We’re a food company, aiming to be the food company. Fancy joining that mission?

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

Deliveroo is an online food delivery platform that connects customers with a wide range of restaurants and food establishments. Through their website and mobile app, customers can browse menus, place orders, and have their favourite meals delivered directly to their doorstep. Deliveroo's ultimate mission is to provide convenient and efficient food delivery services, giving customers access to a diverse selection of cuisines from local restaurants. Their purpose is to support restaurants and food vendors by expanding their reach and customer base, enabling them to thrive in the digital age and compete in the increasingly competitive food delivery market. Deliveroo aims to enhance the overall dining experience for customers while helping restaurant partners grow their business and adapt to evolving consumer preferences.

Culture & Values

  • Live and Breathe our Marketplace

  • Play to Win

  • Celebrate Difference

  • Champion Big and Small Innovations

  • Obsess about Operational Excellence

  • Be Curious and Intellectually Honest