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Executive Assistant to the CFO

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British Airways

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • London

AI generated summary

  • You must be organised, adaptable, discreet, and a clear communicator. Proficient in Microsoft tools and experienced in supporting senior leaders within complex organizations.
  • You will manage schedules, handle customer issues, coordinate updates, track compliance, support projects, plan events, ensure effective communication, and streamline processes.

Requirements

  • Highly organised with a natural instinct for planning and prioritising, even when things move quickly. Comfortable working across teams, with a good grasp of how processes and systems fit together.
  • Calm under pressure and able to adapt when plans change. Discretion is essential—this role handles sensitive information and supports senior stakeholders, so trust and sound judgement matter.
  • A clear communicator who can adjust style depending on the situation, and who can distil information into simple, useful messages. Proactive, practical and focused on getting things done.
  • Confident using Microsoft tools including Outlook, Word, PowerPoint, Excel and Teams, and comfortable working with senior stakeholders at Director and Management Committee level.
  • Strong track record of working effectively with colleagues and/or customers
  • Able to juggle priorities and respond flexibly when things change
  • Known for solving problems and navigating processes with confidence
  • Experience delivering outcomes in a large or complex organisation
  • Previous experience as an Executive Assistant or in a similar role supporting senior leaders

Responsibilities

  • Handle customer issues on behalf of senior management, ensuring timely responses and follow-through
  • Work with Internal Communications to deliver a clear and consistent programme of directorate updates, aligned with wider business messaging
  • Track compliance activities and key achievements across the directorate, keeping everything on course
  • Prepare and submit reports as needed, with strong attention to detail
  • Manage busy schedules, coordinating meetings and events for the Director and Leadership Team
  • Keep the Director’s office running seamlessly, bringing structure and clarity across competing priorities
  • Support and occasionally lead projects, helping drive activity forward
  • Build strong relationships with external contacts, ensuring effective communication and follow-up
  • Bring people together across the Leadership Team, helping create joined-up thinking
  • Plan and deliver virtual and in-person events, from team sessions to larger forums
  • Provide clear and accurate minute taking and note capture
  • Continuously look for ways to simplify and improve processes, including opportunities to automate
  • Work closely with key business partners to ensure aligned and coordinated delivery

FAQs

What is the primary responsibility of the Executive Assistant to the CFO?

The primary responsibility is to support the CFO and the wider Leadership Team by keeping operations running efficiently, managing schedules, and ensuring effective communication across teams.

What kind of environment will I be working in?

You will be working in a fast-paced environment that offers variety and visibility, where no two days look the same.

What skills are required for this position?

You should be highly organized, a clear communicator, comfortable using Microsoft tools, and have the ability to adapt to changing situations while managing sensitive information with discretion.

Is previous experience as an Executive Assistant necessary?

Yes, previous experience as an Executive Assistant or in a similar role supporting senior leaders is required.

What kind of support will I provide to the Leadership Team?

You will handle customer issues on behalf of senior management, track compliance activities, coordinate meetings and events, provide reporting, and assist in project management.

Are there opportunities for professional development?

Yes, British Airways encourages employees to consider opportunities across the business to help develop and progress in their careers.

What benefits do employees receive?

Employees receive access to staff travel benefits, including unlimited standby tickets on British Airways flights and discounted airfares for friends and family.

How does British Airways view inclusion and diversity?

British Airways places a strong emphasis on creating an inclusive workplace where diverse representation is valued and innovation is driven by the unique contributions of all employees.

Will I need to plan and deliver events as part of this role?

Yes, you will be responsible for planning and delivering both virtual and in-person events, ranging from team sessions to larger forums.

How does the role facilitate communication within the directorate?

The Executive Assistant will work with Internal Communications to deliver consistent updates and help bring people together across the Leadership Team, ensuring aligned and coordinated delivery of messages.

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British Airways

The flag carrier of the United Kingdom

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Benefits

  • Discounted travel

    Heavily discounted air travel for yourself, friends and family accompanied with a generous annual leave entitlement or 26 days to turn your bucket list into reality.

  • Champion Sustainability

    Play a part in driving our sustainability agenda through fundraising for charity partners, volunteering for charities or championing our colleague diversity networks.

  • Become an ambassador

    Access our Graduate and Apprentice Networks to learn from current and former colleagues on our schemes, and volunteer to inspire the next generation to consider an aviation career.

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