Executive Director, Global Head of HR Shared Services & People Technology

Gilead Sciences

Nov 12, 2024

Job
Full-time
Expert Level
Consulting
People, HR & Administration
Foster City
Quick Apply

AI generated summary

You should have 14+ years in HR with 10+ in leadership, expertise in HR tech (Workday), strong analytical and communication skills, and experience managing global teams and projects.
You will lead HRSS transformation, enhance HR technology use, manage process improvements, prioritize projects, oversee training, and ensure excellent employee experience through metrics-driven strategies.

Requirements

14+ years w/Master's or 16+ w/Bachelor's of progressive experience, with 10+ years of relevant leadership experience within global HR Shared Services and HR Technology.
Superior leadership and people-management skills, with a proven track-record of building and retaining high-performing teams
Deep expertise in leveraging technology and process improvement to deliver exceptional employee experiences
Experience with leading HRSS changes including operating design, change management, systems, and process for a large, globally diverse organization
Strong ability to inspire confidence from leadership and team members while driving clarity, alignment, and accountability throughout a fast-paced, complex matrix environment
Background in HR technology, particularly Workday, with the ability to integrate and optimize tech solutions to enhance HR service delivery
Exceptional communication skills and the ability to translate shared services concepts to others, with impeccable customer service skills, positive attitude in challenging situations; ability to communicate effectively and work with confidential and sensitive information at all levels
Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities
Experience on managing virtual, cross culture teams
Strong analytical skills, initiative, and ingenuity to solve complex problems and implement remedial measures
High degree of structure and self-organization and result orientation
Excellent MS PowerPoint and Excel skills
Ability to build relations across various teams / countries / cultures
Preferred
Agile/Lean Sigma/Six Sigma quality and process improvement experience
Expertise in leading HR Service Delivery platforms, specifically Workday and ServiceNow.
Multi-lingual/English +1

Responsibilities

Build a deep understanding of Gilead’s HR organization, develop and implement communications strategy with HR partners to get alignment on cross-functional projects and increase customer service satisfaction.
Partner with COEs, HRBPs and external vendors to actively shape the HRSS transformation roadmap in alignment with the HR strategy and drive the vision and strategy of these initiatives while balancing both end-user experience and operational needs.
Lead the end-to-end transition plan from our current operations approach to the future tiered delivery model.
Oversee the People Technology team (Workday) to ensure effective and innovative use of technology in delivering HR services. Align technology initiatives with the broader HRSS strategy to enhance employee experience and streamline HR processes.
Lead and grow a team of People Partners focused on the U.S., developing a support model that addresses local needs while creating frameworks that can scale globally over time.
Supply oversight and structure to ensure effective delivery of HRSS solutions/projects/programs, including portfolio management, influencing, and managing initiative prioritization, cost tracking and change management.
Work with HR COE leaders, HRBPs, and employees to identify and execute HRSS process improvement opportunities.
Focus on building a culture of continuous improvement ensuring efficient and consistent employee experience and delivering operational excellence and simplification across our Shared Services.
Establish governance to ensure optimal prioritization of team resources and to manage stakeholder expectations.
Lead the end-to-end transition plan for new work coming into the HRSS team. Manage the team that partners with HRBPs/COEs for training, shadowing, documentation, resources mapping. Leverage dashboards to help report details, risks of ongoing transition status.
Support our focus to become a metrics driven organization by taking accountability for the day-to-day performance metrics of HRSS, ensuring clear SLA's and KPI's align to effective and positive employee experience; utilize metrics to demonstrate and communicate HRSS; create and share reports/metrics/dashboards that are meaningful to stakeholders and measure performance against SLA's, volumes, customer satisfaction & quality.
Establish strong standards for ongoing training and documentation for all processes and activities within the scope of work.
Maintain business relationships with vendors to understand their strategic path for the future. Ensure delivery of agreed-upon support and service level agreements, act as the point of escalation to resolve any vendor issues. Participate in annual vendor review and strategic planning.
Leverage effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team.

FAQs

What is the job title for this position?

The job title is Executive Director, Global Head of HR Shared Services & People Technology.

Where is the job location?

The job is office-based in either Foster City, CA or Raleigh, NC.

What is the salary range for this position?

The salary range for this position is $274,635.00 - $355,410.00.

What are the primary responsibilities of this role?

Primary responsibilities include leading the HR shared services transformation, overseeing the People Technology team (Workday), and managing a team of People Partners to enhance employee experience and operational excellence.

What qualifications are required for this position?

Candidates should have 14+ years of experience with a Master’s degree or 16+ years with a Bachelor’s degree, along with 10+ years of relevant leadership experience in global HR Shared Services and HR Technology.

Is experience with Workday necessary for this role?

Yes, a background in HR technology, particularly Workday, is essential to integrate and optimize tech solutions for HR service delivery.

Will there be opportunities for a bonus or stock-based incentives?

Yes, this position may be eligible for a discretionary annual bonus and discretionary stock-based long-term incentives, based on the role.

Are there specific skills that are preferred for this job?

Preferred skills include experience with Agile/Lean Sigma/Six Sigma, leading HR Service Delivery platforms such as Workday and ServiceNow, and being multi-lingual.

How does Gilead promote diversity and inclusion in the workplace?

Gilead is committed to a diverse workforce and makes employment decisions without discrimination based on various characteristics, ensuring a supportive and inclusive work environment.

Who do I contact for accommodation during the application process?

Applicants requiring assistance for accommodations should contact ApplicantAccommodations@gilead.com.

Gilead Sciences

Science & Healthcare

Industry

10,001+

Employees

1987

Founded Year

Mission & Purpose

The way we see it, the impossible is not impossible. It’s simply what hasn’t been achieved yet. For more than 30 years, we’ve pursued it, chased it down, tackled it for answers and surrounded it for a way in. We have worked tirelessly to bring forward medicines for life-threatening diseases. Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving lives of people around the world. For us, nothing is impossible – because of the people we work with, the communities we stand with and the partners we push forward with. Our ~12,000 employees band together through science, grit, compassion and courage to prove the impossible wrong. At Gilead, the tangible results of your contributions are evident. Where every individual matters. Where all employees can enhance their skills through ongoing development. And where we start every day with one question: “What’s next?”