FAQs
What is the job title for this position?
The job title is Executive - Insurance.
Where is this job located?
This job is located in Mumbai, India.
What type of employment is offered?
This position is a full-time, permanent contract.
What are the main responsibilities of the Executive - Insurance?
The main responsibilities include providing administration services for clients, processing various requests such as Change of Address, handling member queries, and adhering to Quality Management Systems and regulations.
What skills or areas of knowledge are required for this role?
Candidates should have a good understanding of pensions, internal systems, and must complete relevant training courses including mandatory e-learning.
What is the expected communication method for member queries?
Member queries should be addressed across multiple communication channels within agreed SLA targets.
How does this position contribute to customer service?
This role works towards achieving excellent customer service by processing requests and addressing member needs effectively.
What should be done if risks, complaints, or breaches are identified?
Any identified risks, complaints, or breaches must be reported immediately or within set deadlines to line management or the Operational Risk & Compliance Department.
Is there a focus on personal development within this role?
Yes, there is an emphasis on taking ownership of personal and performance development, including undertaking relevant training.
Are there any specific performance metrics associated with this position?
Yes, performance metrics include adhering to service level agreements and quality management standards in daily administrative tasks.